Category: Employee Experience

Attracting Talent to a Future Tech-Driven Workplace

The Delphi Study of Work 2050 can be seen as a sober read for those of us working in workplace culture. As well as predicting an unemployment rate of around 24 percent of the world’s population by 2050 due to...

Let’s Get Healthy Trains Co-op Staff to Help Vulnerable Customers and Colleagues

UK Employee Experience Award winner Let’s Get Healthy is behind a new campaign to help the Co-op support customers and colleagues who have suffered a bereavement. Let’s Get Healthy, which won Gold in the Health & Wellbeing category at the 2018 UK Employee...

Fighting Back Against Burnout

According to HSE, around 15.4 million working days were lost due to work-related stress or anxiety last year, with 23 percent of full-time employees admitting to feeling burned out at work all the time. Following these recent statistics, we wanted to...

Ten Worst Phrases a Contact Centre Worker can Say

“Calm down” has been voted the worst thing to say to customers over the phone, according to a new poll of more than 100 call centre and customer service professionals. In a survey carried out by enterprise communications company Fuze at the...

CXM Book Club: Redesigning the Way Work Works

We are in the midst of a landmark transformation in working culture, with both the biggest companies and the smallest start-ups faced with a workforce holding dramatically different expectations – and needs – from those in years gone by. Such changes...

The Value of Values in Company Culture

We hear a lot of talk nowadays about a company’s culture and values. Why are these so important? What do they add to a company? How can we make sure we live by these values? The core values of a company...

Brits Working Longest Hours in the EU

British workers are putting in the longest hours in the European Union, according to a new study.  Analysis by the TUC reveals that full-time UK employees worked an average of 42 hours a week in 2018. This was almost two hours...

UK Employees Failing to Understand Digital Transformation

New research among British businesses examining employees’ attitudes toward digital transformation, innovation, and cutting-edge technologies such as Artificial Intelligence, reveals confusion about the true meaning of ‘digital transformation’ and a high degree of scepticism about their employers’ appetite for digital...

Why CIOs/CISOs Positions are Becoming More Challenging

It’s your worst possible nightmare – A hacker has breached the company’s network and shut down its operations; millions in revenue is being lost, and the worse part is – you’re blamed. This is becoming an all-too familiar scenario for...

CXM Book Club: Closing the Gap – 5 Steps to Creating an Inclusive Culture

Organisations must stop shying away from the inevitable, and instead take active steps towards creating a sustainable, Inclusive Culture, a new book on Employee Experience insists. For modern businesses, diversity and inclusion are much more than just ‘tick box’ exercises. Organisations...