Category: Employee Experience

The Coming Talent Crisis: Remaining on Top

We’re all aware this Brexit business has caused quite a mess, leaving much uncertainty for all and tough economic times for many. What’s typical in these situations, particularly for those feeling a financial pinch, is to batten down the hatches,...

On-Trend Office Design: What’s hot in 2019?

The modern office is evolving faster than ever as new design trends continually find themselves splashed across workplaces up and down the country. In recent years, offices have transformed from stuffy, dim, boxed-off cubicle-style layouts to thriving hubs where collaboration is...

Dream on? Bosses Urged to Allow Office Naps This Monday

Bosses should allow their staff to take a nap in the office this coming Monday to make up for the time lost over the weekend, a sleep expert has suggested. Dr Nerina Ramlakhan, who specialises in sleep therapy, says that although the...

Quiz: How Well do YOU Know Your Contact Centre?

Daniel Ord is the Founder of OmniTouch International, and one of the global Contact Centre industry’s most influential figures.  With over 30 years of experience under his belt, Daniel is bringing his expertise to a wider audience with a new Masterclass...

#Success: Empowering Female Employees

When it comes to barriers to success that women face in the workplace, low confidence can be a major factor. All too often, women can find a lack of self-belief gets in the way of them thriving in the workplace. The...

‘So, how did YOU get into the Contact Centre Industry?’

Daniel Ord is the Founder of OmniTouch International, and one of the global Contact Centre industry’s most influential figures.  With over 30 years of experience under his belt, Daniel is bringing his expertise to a wider audience with a new Masterclass...

Four Ways to Improve Company Culture and Create a Healthy Working Environment

Happy employees who are engaged with their work try harder, so, how can we make work their happy place? Think of it like gardening. Plants want water, fertiliser, and light, and it doesn’t hurt to play the equivalent of a...

RNIB Launch Resources for Employers of Blind and Partially Sighted Staff

UK Employers are being aided in supporting blind and partially sighted staff through a new suite of resources from the Royal National Institute of Blind People (RNIB). The initiative is part of the Department for Work and Pension’s Disability Confident scheme, a...

Direct Communication and Employee Experience

This article by Nicolle Paradise was written in conjunction with Dr Kristin Walle, Division Vice President of Global Money Movement & Compliance/Shared Services Compliance Solutions at ADP.   Too sensitive? Just suck it up, buttercup. Too abrasive? Bull in a china shop. And somewhere...

The MAGIC Code for Organizational Excellence

What is organizational excellence? The American Society for Quality (ASQ) defines organizational excellence as the ongoing efforts to establish an internal framework of standards and processes intended to engage and motivate employees to deliver products and services that fulfil customers’...