Category: Employee Experience

Connecting Staff for the Black Friday Onslaught

While retailers welcome the uplift in revenue that comes with Black Friday, for staff – especially in-store staff – the experience is often far less welcome. Prioritising activity can be tough for store associates during a normal sales day, but...

Maximise Engagement through Employee Experience

The global workforce is getting restless. In fact, it seems to be distinctly dissatisfied. Gallup’s 2017 State of the American Workplace report revealed that 51 percent of US employees are disengaged, and this is by no means news. Engagement levels have...

Tea-riffic!: UK Workers Spend Over 100 Hours Per Year Making Cuppas

According to new research, British workers rack up over 100 hours per year making tea and other drinks. The optimum time for a ‘tea break’ is seven minutes, and according to Brits, you should have four tea breaks on average...

Understanding the Psychology of Employee Feedback

The exchange of honest feedback is critical to the smooth running of a business and an important element of any performance management system. But this doesn’t mean it is always warmly welcomed or eagerly anticipated. In fact, performance discussions and...

How to Increase Employee Efficiency in Contact Centres

As many of you know, your employees are the most important part of your contact centre operation. They are also the most expensive, taking anywhere between 50% – 90% of the overall annual contact centre cost. It then stands to...

EX Marks the Spot: Why Employee Experience Impacts Customer Loyalty

The systems, apps and businesses in our life have customer experience down to an art. Whether it’s paying with your watch, being sucked in for another Instagram checkup or ordering a 1-click Amazon order, it’s quick, seamless and often the...

Talent Development and Retention are Key for Competitive Advantage

An article authored by Sadun et al in the Sept-Oct 2017 issue of Harvard Business Review lists talent management as one of four broad dimensions for good management practice, or “operational excellence”. Operations management, performance monitoring, and target setting are the...

Aiming to Inspire: An Interview with Mark Cushway

Mark Cushway is a dynamic business personality, who helps both companies and individuals reach their full potential through inspired leadership. ‘Inspired’ being a keyword, as Mark is the CEO of The Inspired Group, a position from which he oversees companies operating...

How to Lower Your Risk of Stress

Every job has stressful days, even if you love what you do with all your heart. Everyone who has ever worked has been exposed to situations in which it was hard to control the stress. Short-term, the main symptoms of stress...

Companies Agree Wellness Programs Bolster Employee Engagement

Dive Brief: Virgin Pulse released a new study showing a direct impact of wellness programs bolstering employee engagement. The company, which cultivates good lifestyles through technology, polled thousands of HR professionals and wellness program participants. Highlights of the survey revealed that 42% of...