Category: Employee Experience

What’s the point of Incentive Travel?

Can you really achieve true employee engagement, interaction and fulfilment for your employees through Incentive Travel? Does your Incentive Travel organically deliver a natural team bonding experience, which inherently leads to increased productivity, motivation and loyalty? Employees are becoming more demanding. They...

Happy Staff: The Recipe for Happy Customers

When it comes down to it, employee satisfaction is a cornerstone of good retail. It makes sense from every angle; when customers talk to someone that can represent their brand with a smile and a charming demeanour, that customer has...

People build success: the most engaged people have the happiest customers

Paul Smedley, Chairman & Founder, Professional Planning Forum People do amazing things when given the space, freedom and tools to do so. This article from the Professional Planning Forum builds on previous research by MacLeod, who identified four primary enablers of...

Time to shout about your Employee Experience initiatives

How does your business retain reward and retain employees? Would you like to share your case study through the NEW UK Employee Experience Awards 2014? Organised by the operators of the success and established UK Customer Experience Awards, the UK Employee...

Six things to consider when assessing employee requests for flexible working

SUMMARY: New UK Flexible Working Regulations and Part 9 of the Children and Families Act 2014 came into force in June. As an employer, are you treating flexible working requests in a reasonable manner? On June 30th 2014, new UK Flexible...

Getting Britain’s youth and over 50s back to work

Recruitment company Blue Arrow has two new partners as part of its goal to help Britain get back to work. Both learndirect and the Peter Jones Enterprise Academy will work with Blue Arrow to deliver pre-employment and entrepreneurial skills training respectively...

BridgeTalks

When driving a successful business, focus should be on employee engagement, creative leadership and culture management as this can lead to impressive and unprecedented returns on investment. Bridge Training and Events have developed a new event series called BridgeTalks to allow...

Are You Giving Your Employees a Great Experience? Enter the new UK Employee Experience Awards!

The new UK Employee Experience Awards 2014 have been launched to recognise and celebrate best practice in the delivery and improvement of outstanding employee experience. The Awards recognise organisations, teams, leaders, managers and specialist professionals including those in HR, Learning &...

Going beyond the call of duty

For a company like ours customer service is the very backbone of what we do. If we don’t treat our customers well, they’ll find someone who will. It is made clear to all members of staff that the customer experience...

NHS Staff Friends and Family Test

Customer feedback seems to have been top of many company agendas for a long time now. Not a day goes by without getting asked for views on service, product environment, price and so on. But while customer views are vital the...