Category: Employee Experience

BridgeTalks

When driving a successful business, focus should be on employee engagement, creative leadership and culture management as this can lead to impressive and unprecedented returns on investment. Bridge Training and Events have developed a new event series called BridgeTalks to allow...

Are You Giving Your Employees a Great Experience? Enter the new UK Employee Experience Awards!

The new UK Employee Experience Awards 2014 have been launched to recognise and celebrate best practice in the delivery and improvement of outstanding employee experience. The Awards recognise organisations, teams, leaders, managers and specialist professionals including those in HR, Learning &...

Going beyond the call of duty

For a company like ours customer service is the very backbone of what we do. If we don’t treat our customers well, they’ll find someone who will. It is made clear to all members of staff that the customer experience...

NHS Staff Friends and Family Test

Customer feedback seems to have been top of many company agendas for a long time now. Not a day goes by without getting asked for views on service, product environment, price and so on. But while customer views are vital the...

The Answer is LiveOps, now what was the question?

The customer expectations bar continues to rise rapidly along with an increased willingness for consumers to share their feelings when dissatisfied and seek gratification elsewhere. Consequently, businesses need to raise their game and continually evolve their customer experience strategy...

Employee engagement – how do you measure it? Designing and using an Employee Engagement survey.

One of my closest friends is a teacher, who is absolutely dedicated to the job and loves seeing young people thrive and learn. The school has an excellent academic reputation and a very strong sense of community. However, poor communication...

Questback working to transform customer and employee experience

A menu of Questback’s feedback solutions are now available to the public sector via G-Cloud 5. G-Cloud allows the public sector to buy cloud-based services off the shelf, avoiding lock-in to expensive contracts with single suppliers, and encouraging cost-effective, innovative solutions....

Wowcher customers given the ‘wow’ factor

Wowcher, the UK’s second largest daily deals website, has transformed its customer experience with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service. The company is using the technology to successfully resolve over 150,000 inbound and 40,000 outbound calls a year,...

Where the ‘E’ side meets the ‘C’ side

How the Employee experience at Butlins drives the Customer experience More and more businesses see the correlation between happy, inspired employees and increased profitability. Butlins, bought by Bourne Leisure in 2000, have been committed to utilising the power of the workforce...

Don't just crunch the numbers- there’s more to customer experience than data…Culture Matters!

It’s the craze everyone is into, in nine out of 10 organisations, senior leadership teams are grappling with the challenge of trying to become more “service orientated” or “customer-centric”. They are embracing the customer agenda to improve profitability and to...