Category: Interview

December 04, 2020

iCXTrendTalks: Yusdi Santoso, Head of Customer XM, EMEA, Qualtrics

As part of CXTrendTalks at the 2020 International Customer Experience Awards, Yusdi Santoso, Head of Customer CX, EMEA at Qualtrics focusses on three ways of finding ROI on CX in times of crisis and the transformative power of CX. See the...

By Sandra Radlovacki

December 04, 2020

CXTrendTalks: Andreas Constantinides, Head of Messaging & Marketing, MoreThan160

Andreas Constantinides, Head of Messaging & Marketing at MoreThan160 talks about unique CX tools for exceptional CX, six categories of positive experiences and finally, explores three new “wow experience” contributors. See the whole presentation and Q&A session below: </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/customer-experience/cxtrendtalks-martin-hanley-cx-activation-manager-and-chloe-woolger-commercial-director-cx-kantar-uk/"> <img width="1279" height="669" src="https://cxm.world/wp-content/uploads/2020/12/kantar.png" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/12/kantar.png 1279w, https://cxm.world/wp-content/uploads/2020/12/kantar-640x335.png 640w, https://cxm.world/wp-content/uploads/2020/12/kantar-1024x536.png 1024w, https://cxm.world/wp-content/uploads/2020/12/kantar-600x314.png 600w" sizes="auto, (max-width: 1279px) 100vw, 1279px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> December 02, 2020 </p> </div> <a href="https://cxm.world/customer-experience/cxtrendtalks-martin-hanley-cx-activation-manager-and-chloe-woolger-commercial-director-cx-kantar-uk/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> CXTrendTalks: Martin Hanley, CX Activation Manager and Chloe Woolger, Commercial Director CX, Kantar UK </p> <p class='cxm-post-excerpt'> Martin Hanley, CX Activation Manager and Chloe Woolger, Commercial Director CX, Kantar UK explore the future of CX and what needs to be done to ensure the customer is placed at the heart of the organisation. See the whole presentation and... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/cxm-news/cxtrendtalks-jamie-thorpe-head-of-experience-management-xm-and-katherine-shipton-associate-director-ipsos-mori/"> <img width="1276" height="675" src="https://cxm.world/wp-content/uploads/2020/12/jamie-thorpe.png" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/12/jamie-thorpe.png 1276w, https://cxm.world/wp-content/uploads/2020/12/jamie-thorpe-640x339.png 640w, https://cxm.world/wp-content/uploads/2020/12/jamie-thorpe-1024x542.png 1024w, https://cxm.world/wp-content/uploads/2020/12/jamie-thorpe-600x317.png 600w" sizes="auto, (max-width: 1276px) 100vw, 1276px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> December 02, 2020 </p> </div> <a href="https://cxm.world/cxm-news/cxtrendtalks-jamie-thorpe-head-of-experience-management-xm-and-katherine-shipton-associate-director-ipsos-mori/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> CXTrendTalks: Jamie Thorpe, Head of Experience Management (XM) and Katherine Shipton, Associate Director, Ipsos MORI </p> <p class='cxm-post-excerpt'> Jamie Thorpe, Head of Experience Management (XM) and Katherine Shipton, Associate Director at Ipsos MORI dive deep into results of CX Voices 2020, an inaugural market study of both client and agency side CX Professionals. See the whole presentation and Q&A... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/customer-experience/cxtrendtalks-maxie-schmidt-principal-analyst-cx-forrester/"> <img width="1274" height="673" src="https://cxm.world/wp-content/uploads/2020/12/maxie-shmidt.png" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/12/maxie-shmidt.png 1274w, https://cxm.world/wp-content/uploads/2020/12/maxie-shmidt-640x338.png 640w, https://cxm.world/wp-content/uploads/2020/12/maxie-shmidt-1024x541.png 1024w, https://cxm.world/wp-content/uploads/2020/12/maxie-shmidt-600x317.png 600w" sizes="auto, (max-width: 1274px) 100vw, 1274px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> December 02, 2020 </p> </div> <a href="https://cxm.world/customer-experience/cxtrendtalks-maxie-schmidt-principal-analyst-cx-forrester/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> CXTrendTalks: Maxie Schmidt, Principal Analyst CX, Forrester </p> <p class='cxm-post-excerpt'> As part of CXTrendTalks at the 2020 UK Customer Experience Awards, Maxie Schmidt, Principal Analyst CX at Forrester shared The Top 5 CX Predictions for 2021. Trust, safety and inclusion are some of the key elements customers will be looking... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/interview/net-promoter-score-guide/"> <img width="1350" height="900" src="https://cxm.world/wp-content/uploads/2020/11/shutterstock_1852118167-1350x900.jpg" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/11/shutterstock_1852118167-1350x900.jpg 1350w, https://cxm.world/wp-content/uploads/2020/11/shutterstock_1852118167-640x427.jpg 640w, https://cxm.world/wp-content/uploads/2020/11/shutterstock_1852118167-1280x853.jpg 1280w, https://cxm.world/wp-content/uploads/2020/11/shutterstock_1852118167-1024x683.jpg 1024w, https://cxm.world/wp-content/uploads/2020/11/shutterstock_1852118167-1536x1024.jpg 1536w, https://cxm.world/wp-content/uploads/2020/11/shutterstock_1852118167-2048x1365.jpg 2048w, https://cxm.world/wp-content/uploads/2020/11/shutterstock_1852118167-600x400.jpg 600w" sizes="auto, (max-width: 1350px) 100vw, 1350px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> November 04, 2020 </p> </div> <a href="https://cxm.world/interview/net-promoter-score-guide/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> Net Promoter Score Guide: An interview with Fred Reichheld </p> <p class='cxm-post-excerpt'> Ian Golding told us this interview was like “meeting someone who walked on the moon”. It’s true: Fred Reichheld’s insights into enriching the lives of customers are out of this world! Don’t miss watching this exclusive conversation with the inventor... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/customer-experience/cxday-spotlight-interview-with-faran-niaz/"> <img width="1350" height="900" src="https://cxm.world/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-1350x900.jpg" class="cxm-post-image wp-post-image" alt="A mic and a laptop ready for the CXDay Spotlight." decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-1350x900.jpg 1350w, https://cxm.world/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-640x427.jpg 640w, https://cxm.world/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-1280x853.jpg 1280w, https://cxm.world/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-1024x683.jpg 1024w, https://cxm.world/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-1536x1024.jpg 1536w, https://cxm.world/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-2048x1365.jpg 2048w, https://cxm.world/wp-content/uploads/2020/10/will-francis-ZDNyhmgkZlQ-unsplash-600x400.jpg 600w" sizes="auto, (max-width: 1350px) 100vw, 1350px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> October 07, 2020 </p> </div> <a href="https://cxm.world/customer-experience/cxday-spotlight-interview-with-faran-niaz/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> CXDay Spotlight: Interview With Faran Niaz </p> <p class='cxm-post-excerpt'> Faran Niaz is a global CX professional with a proven track record in the banking and financial industry. Faran is an accomplished Customer Experience, Digital Transformation & Change Management Expert, as well as a CX Judge, Trainer and speaker on... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/customer-experience/applying-emotional-intelligence-in-cx-an-interview-with-sandra-thompson/"> <img width="1350" height="900" src="https://cxm.world/wp-content/uploads/2020/09/cowomen-UUPpu2sYV6E-unsplash-1350x900.jpg" class="cxm-post-image wp-post-image" alt="a microphone and a flower on the table showing an interview about the importance of applying emotional intelligence in CX" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/09/cowomen-UUPpu2sYV6E-unsplash-1350x900.jpg 1350w, https://cxm.world/wp-content/uploads/2020/09/cowomen-UUPpu2sYV6E-unsplash-640x427.jpg 640w, https://cxm.world/wp-content/uploads/2020/09/cowomen-UUPpu2sYV6E-unsplash-1280x853.jpg 1280w, https://cxm.world/wp-content/uploads/2020/09/cowomen-UUPpu2sYV6E-unsplash-1024x683.jpg 1024w, https://cxm.world/wp-content/uploads/2020/09/cowomen-UUPpu2sYV6E-unsplash-1536x1024.jpg 1536w, https://cxm.world/wp-content/uploads/2020/09/cowomen-UUPpu2sYV6E-unsplash-2048x1365.jpg 2048w, https://cxm.world/wp-content/uploads/2020/09/cowomen-UUPpu2sYV6E-unsplash-600x400.jpg 600w" sizes="auto, (max-width: 1350px) 100vw, 1350px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> September 07, 2020 </p> </div> <a href="https://cxm.world/customer-experience/applying-emotional-intelligence-in-cx-an-interview-with-sandra-thompson/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> Applying emotional intelligence in CX: An interview with Sandra Thompson </p> <p class='cxm-post-excerpt'> Applying empathy became a practice to understand and connect with customers. While it is beneficial to put in the effort to satisfy your customers’ needs, what is more, important is to have them coming back. Exceeding customer expectations is one... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/interview/how-fast-is-the-speed-of-change-an-interview-with-eliot-heilpern/"> <img width="1440" height="810" src="https://cxm.world/wp-content/uploads/2020/08/Untitled-design.png" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/08/Untitled-design.png 1920w, https://cxm.world/wp-content/uploads/2020/08/Untitled-design-640x360.png 640w, https://cxm.world/wp-content/uploads/2020/08/Untitled-design-1280x720.png 1280w, https://cxm.world/wp-content/uploads/2020/08/Untitled-design-1024x576.png 1024w, https://cxm.world/wp-content/uploads/2020/08/Untitled-design-1536x864.png 1536w, https://cxm.world/wp-content/uploads/2020/08/Untitled-design-320x180.png 320w, https://cxm.world/wp-content/uploads/2020/08/Untitled-design-600x338.png 600w" sizes="auto, (max-width: 1440px) 100vw, 1440px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> Sandra Radlovacki </strong> </a> <p class='cxm-post-date'> August 06, 2020 </p> </div> <a href="https://cxm.world/interview/how-fast-is-the-speed-of-change-an-interview-with-eliot-heilpern/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> How Fast is The Speed of Change: An Interview with Eliot Heilpern </p> <p class='cxm-post-excerpt'> CXM had the opportunity to talk with Eliot Heilpern, Director and Co-founder of The Payments Business, a member driven forum with the purpose of sharing the latest information about regulatory changes and innovations in the UK payments business. Eliot is... </p> </a> </div> <div class='cxm-post'> <a class="post-image-link" href="https://cxm.world/interview/the-future-is-in-the-cloud-an-interview-with-jeremy-payne/"> <img width="1440" height="886" src="https://cxm.world/wp-content/uploads/2020/07/shutterstock_1458581246-1440x886.jpg" class="cxm-post-image wp-post-image" alt="" decoding="async" loading="lazy" srcset="https://cxm.world/wp-content/uploads/2020/07/shutterstock_1458581246-1440x886.jpg 1440w, https://cxm.world/wp-content/uploads/2020/07/shutterstock_1458581246-640x394.jpg 640w, https://cxm.world/wp-content/uploads/2020/07/shutterstock_1458581246-1280x788.jpg 1280w, https://cxm.world/wp-content/uploads/2020/07/shutterstock_1458581246-1024x630.jpg 1024w, https://cxm.world/wp-content/uploads/2020/07/shutterstock_1458581246-1536x945.jpg 1536w, https://cxm.world/wp-content/uploads/2020/07/shutterstock_1458581246-2048x1260.jpg 2048w, https://cxm.world/wp-content/uploads/2020/07/shutterstock_1458581246-600x369.jpg 600w" sizes="auto, (max-width: 1440px) 100vw, 1440px" /> </a> <div class='cxm-post-meta'> <a class='cxm-post-author' href=''> <span>By</span>  <strong> CXM Editorial </strong> </a> <p class='cxm-post-date'> July 24, 2020 </p> </div> <a href="https://cxm.world/interview/the-future-is-in-the-cloud-an-interview-with-jeremy-payne/" style='text-align: center' class='cxm-post-details' > <p class='cxm-post-title'> The Future Is In The Cloud: An Interview with Jeremy Payne </p> <p class='cxm-post-excerpt'> Group VP of Marketing & Alliances at Enghouse Interactive Jeremy Payne took the time to discuss with Customer Experience Magazine why organisations should consider moving their contact centre to the cloud and what the common misconceptions are that people often have... </p> </a> </div> <div class="cxm-pagination cxm-container"> <a class="prev page-numbers" href="https://cxm.world/category/interview/page/6/"><</a> <a aria-label="Page 1" class="page-numbers" href="https://cxm.world/category/interview/">1</a> <span class="page-numbers dots">…</span> <a aria-label="Page 5" class="page-numbers" href="https://cxm.world/category/interview/page/5/">5</a> <a aria-label="Page 6" class="page-numbers" href="https://cxm.world/category/interview/page/6/">6</a> <span aria-label="Page 7" aria-current="page" class="page-numbers current">7</span> <a aria-label="Page 8" class="page-numbers" href="https://cxm.world/category/interview/page/8/">8</a> <a aria-label="Page 9" class="page-numbers" href="https://cxm.world/category/interview/page/9/">9</a> <a class="next page-numbers" href="https://cxm.world/category/interview/page/8/">></a> </div> </div> <aside id="secondary" class="widget-area"> <div class="sticky-sidebar-content"> <section id="custom_html-20" class="widget_text sidebar widget_custom_html"><div class="textwidget custom-html-widget"><a href="https://learning.callminer.com/uk/col/lcuk/whitepaper-uk-ccma-impact-of-tech-on-uk?pflpid=50085&pfsid=hZkwmsaPr0&utm_medium=referral&utm_source=cxm&utm_campaign=ccma_impact-of-tech-on-uk" target="_blank" style="display:block; text-align:center;"><img alt="" src="https://cxm.world/wp-content/uploads/2025/04/ImpactofTechandEconomyUK.png" width="300px" height="600px"/></a></div></section><section id="custom_html-17" class="widget_text sidebar widget_custom_html"><div class="textwidget custom-html-widget"><a href="https://pplwa.re/4jK9r2P" target="_blank" style="display:block; text-align:center;"><img alt="" src="https://cxm.world/wp-content/uploads/2025/05/peopleware-long.png" width="300px" height="600px"/></a></div></section> </div> </aside> </div> </main> <footer id="site-footer" class="site-footer"> <div class="main-footer row cxm-container"> <div class="col footer-col-1"> <section id="media_image-4" class="footer-col widget_media_image"><a href="/"><img width="640" height="1" src="https://cxm.world/wp-content/uploads/2020/10/CXM-logo-dark.svg" class="image wp-image-33899 attachment-medium size-medium" alt="" style="max-width: 100%; height: auto;" decoding="async" loading="lazy" /></a></section><section id="text-33" class="footer-col widget_text"> <div class="textwidget"><p>Inform. 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