Martin Hanley, CX Activation Manager and Chloe Woolger, Commercial Director CX, Kantar UK explore the future of CX and what needs to be done to ensure the customer is placed at the heart of the organisation.See the whole presentation and Q&A session below: [youtube https://www.youtube.com/watch?v=lUc5UEcGVoc?feature=oembed&w=640&h=360] ...

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