August 22, 2025
Deepgram Strikes Multi-Year Deal with AWS to Scale Generative Voice AI
Enterprise voice AI company Deepgram has signed a multi-year agreement with Amazon Web Services (AWS) to bring voice AI tools to more businesses worldwide. The deal focuses on making it easier for companies to adopt generative voice technology at scale, whether for customer service, healthcare, or other enterprise use cases.
As part of the collaboration, the two companies will work more closely on sales, marketing, and product integration. The aim is to help companies build reliable voice applications that are fast, accurate, and secure.
Some businesses are already putting the partnership to work and seeing results. A Fortune 20 healthcare provider, for example, uses Deepgram’s models on AWS to upgrade its contact centre, speeding up support and offering more personalised service to patients.
Voice AI Benefits for Customer Service Teams
The partnership will bring direct benefits to customer service teams using Amazon Connect. Deepgram’s speech-to-text technology plugs into AWS’s cloud contact centre solution, providing real-time transcription of calls, automated summaries, and tools that make agents’ jobs easier while improving the overall customer experience.
Jon Jones, Vice President of AWS Startups and Venture Capital, said the collaboration is about removing barriers for enterprise adoption. “Our deepened collaboration with Deepgram means customers can deploy voice capabilities within their AWS environments. This integration simplifies procurement, deployment, and scaling, allowing enterprises to focus on creating differentiated experiences rather than managing complex infrastructure,” he said.
Beyond customer support, the partnership also ensures companies can use Deepgram’s tools within AWS’s secure and compliant systems, making it easier to meet data and privacy requirements. Businesses can also purchase Deepgram directly through AWS Marketplace, with flexible pricing and faster setup.
Voice AI capabilities are gaining traction in the contact centre solutions space, with more and more companies launching industry-specific tools.
