August 25, 2025
Procedureflow and Laivly Partner to Bring AI and Visual Guidance to Contact Centres
Knowledge management firm Procedureflow and artificial intelligence company Laivly have formed a partnership to improve the way contact centres operate. The goal is to make customer support faster, more accurate, and more consistent.
Procedureflow provides visual knowledge management software that guides agents through complex workflows. The platform reduces errors and simplifies processes, while also offering automation features such as task automation, real-time calculators, and synchronised data tables. These tools help agents complete CRM updates, create tickets, or check eligibility in seconds, freeing up time for more customer-focused work.
Dan Keddy, VP Partner Sales and Channel Management at Procedureflow, said: “Partnering with Laivly allows us to offer agents additional tools and insights to better serve customers. Together, we can help contact centres operate more efficiently and elevate service quality across industries like Retail, BFSI, Hospitality, and Healthcare.”
Laivly delivers AI technology used by global brands to improve productivity and consistency in contact centres. Its solutions support human agents rather than replace them, keeping people at the centre of the customer experience.
Together, the two companies will combine visual guidance with AI-driven automation to strengthen accuracy, support compliance requirements, and give organisations a stronger foundation for adopting AI in customer service.
