Jamie Thorpe, Head of Experience Management (XM) and Katherine Shipton, Associate Director at Ipsos MORI dive deep into results of CX Voices 2020, an inaugural market study of both client and agency side CX Professionals.See the whole presentation and Q&A session below: [youtube https://www.youtube.com/watch?v=H7pTYpdPIKg?feature=oembed&w=640&h=360] ...

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