The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

In today’s fiercely competitive retail market, challenger brands face an uphill battle against industry giants and rapidly shifting consumer expectations. For Bravora, a rising UK-based fashion and apparel retailer, the challenges were clear: low customer retention, stagnant revenue growth, and rising acquisition costs threatened its future.

Realising that sustainable growth required more than aggressive marketing, Bravora’s leadership took action. Partnering with Clientship, Bravora began its journey towards becoming a truly customer-centric organisation.

Want to learn how Bravora tackled these challenges and unlocked long-term success? Download our exclusive whitepaper to explore the complete CX strategy framework and gain actionable insights to redefine your brand’s customer experience.