lazy angry AI in 2026
By  Geoff Spick

December 05, 2025

2026 Predictions: The Year AI Turns Nasty and Makes Us Lazy?

2025 goes out with an increasingly nasty smell around AI. First, there’s the ongoing risk of a bubble and crash…

Salesforce Says AI Agents Are Already Running Customer Experience

December 04, 2025

Salesforce Says AI Agents Are Already Running Customer Experience

CXM December

December 01, 2025

CXM’s November Catch-Up and December CX Events Roundup

November 25, 2025

Friendly Fraud: The Fastest-Growing CX Problem in Digital Commerce

November 25, 2025

Zoom Talks Scaling the AI Customer Experience as Companion 3.0 Takes Off

November 21, 2025

Contact Centre Expo Roundup: Blending AI and People Skills

November 20, 2025

CXM Gets the Latest Views From Contact Centre Expo on Industry Trends and Ambitions

November 18, 2025

The AI Bubble and What It Could Mean For the Customer Experience Market

Customer Experience

lazy angry AI in 2026

December 05, 2025

2026 Predictions: The Year AI Turns Nasty and Makes Us Lazy?

CCaaS

December 04, 2025

US Provider My Country Mobile Aims to Shake up the Global CCaaS Market

hospitality
By  Geoff Spick

December 05, 2025

Hospitality Growing AI Super Powers in 2026 for Better Customer Experiences

We’ve already taken a look at how AI will shape up many markets in 2026, with insights from around the…

podcast
Stream all episodes here

Employee Experience

lucozade

November 27, 2025

Banish the Office Winter Blues With A Suntory-Style Redesign

Calabrio Agents Are Carrying More Than Ever, Leaders Need to Step Up

November 24, 2025

Calabrio: Agents Are Carrying More Than Ever, Leaders Need to Step Up

AI Is Everywhere Except in Staff Training
By  Sandra Radlovacki

November 27, 2025

AI Is Everywhere Except in Staff Training. It’s Time to Catch Up

You can’t walk into a workplace today without spotting AI somewhere in the background. Someone’s prompting a model for a…

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    Events

    CXO 2.0 Conference Dubai

    December 8, 2025
    Global AI Show
    December 9, 2025
    CX World Forum
    Next Events
    January 25, 2026
    Meet Magento India
    Gujarat, India
    February 1, 2026
    Web Summit Qatar 2026
    Doha, Qatar
    February 2, 2026
    Gulf Customer Experience Awards 2026
    Dubai, UAE
    February 10, 2026
    Experience ’26
    Las Vegas, USA

    Digital Experience

    hospitality
    By  Geoff Spick

    December 05, 2025

    Hospitality Growing AI Super Powers in 2026 for Better Customer Experiences

    We’ve already taken a look at how AI will shape up many markets in 2026, with insights from around the…

    Over 8,000 Breaches Show Cybersecurity Struggling to Contain AI Risk

    December 03, 2025

    Over 8,000 Breaches Show Cybersecurity Struggling to Contain AI Risk

    Accessibility Is Now the Biggest Conversion Problem Costing Europe Millions

    November 28, 2025

    Accessibility Is the Biggest Conversion Problem Costing Europe Millions

    Social Media Isn’t Fun Anymore. What Does That Mean for Brands

    November 28, 2025

    Social Media Isn’t Fun Anymore. What Does That Mean for Brands?

    Turns Out People Buy More When Apps Aren’t Terrible

    November 26, 2025

    Turns Out People Buy More When Apps Aren’t Terrible

    Trending Stories

    6 reasons why awards programmes deliver ROI

    Is your CX strategy obsolete? How AI is revolutionising customer insights

    Here they are: the top 50 CXMStars for 2025🏆

    5 technology predictions to supercharge customer experience in 2025

    CXMStars

    Public voting closes on CXMStars

    InVision group unites entire portfolio under new “Peopleware” brand

    Industry Reports

    Clientship

    Off the Record: The Real Story Behind CX

    Clientship

    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

    Awards International

    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

    Latest Reports

    CX Accelerator Report

    The Art and Science of a Conversation

    It’s Time to Solve the Customer Experience Trilemma

    Drive Conversational Experiences For A Future-Ready Customer Support Strategy

    CRM AND SALES REPORT

    How CX Leaders Who Raise Their Game Are Driving Business Success