Customer Experience
May 09, 2025
HubSpot expands Breeze Customer Agent across entire platform
May 09, 2025
How AI-enabled loyalty programmes are transforming customer engagement
May 09, 2025
Americans say ‘yes’ to branded calls, ‘no’ to unknown numbers
May 09, 2025
AI is transforming businesses, but what happens to the CX jobs?
May 08, 2025
Quantum AI: The trend businesses love but don’t quite get
May 08, 2025
TELUS Digital & Sumsub partner to combat AI-era fraud and meet global compliance demands
May 08, 2025
Sports fans feel more in the game with Interprefy
May 08, 2025
Retailers get a one-week tariff response plan with First Insight’s new AI strategy
Digital Experience
May 06, 2025
AI fuels over half of fraud. Banks fight back with AI of their own
May 06, 2025
No more “please hold”: Talkdesk brings AI innovation to utility support
May 06, 2025
Strike the wallet while it’s hot: retailers are missing their best shot in the post-purchase phase
May 05, 2025
3CLogic teams up with NewRocket to bring smarter Voice AI to the banking sector
May 05, 2025
Dialpad brings AI-powered communications platform to Google Cloud marketplace
April 29, 2025
Over half of gen Z and millennials bought something on social media in the past three months
April 29, 2025
AudioCodes delivers on-prem AI insights for high-security sectors
Employee Experience
