The CX Revolution Starts Inside the Company
By  Sandra Radlovacki

July 30, 2025

The CX Revolution Starts Inside the Company

Customer experience gets the spotlight, but what about the people delivering it?A standout trend in this year’s Gulf Customer Experience…

Digital Grocery Loyalty Isn’t Keeping Up with Its 71% Adoption Rate

July 30, 2025

Digital Grocery Loyalty Isn’t Keeping Up with Its 71% Adoption Rate

NiCE to Acquire Cognigy for $955M to Build Unified AI Platform for Customer Experience

July 28, 2025

NiCE to Acquire Cognigy for $955M to Build Unified AI Platform for Customer Experience

July 23, 2025

Workplace Friction Is Draining Productivity, Says New Dayforce Report

July 23, 2025

Freshworks Accelerates McLaren F1 Team as Official Partner

July 21, 2025

Holiday Shoppers Are Spending Big in 2025, And They’re Rewriting the Rules

July 18, 2025

Is Your Loyalty Program Built for Today’s Consumer?

July 17, 2025

Stats Are In: HR Loves AI, But Training Isn’t Keeping Up

Customer Experience

July 30, 2025

Ipsos Brings Human-Centric CX Benchmarking to Qualtrics Marketplace

Treasure Data Launches Enterprise AI Agents Built on Unified Customer Data

July 30, 2025

Treasure Data Launches Enterprise AI Agents Built on Unified Customer Data

The CX Revolution Starts Inside the Company
By  Sandra Radlovacki

July 30, 2025

The CX Revolution Starts Inside the Company

Customer experience gets the spotlight, but what about the people delivering it?A standout trend in this year’s Gulf Customer Experience…

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Employee Experience

Freshworks McLaren

July 23, 2025

Freshworks Accelerates McLaren F1 Team as Official Partner

Food, Friends, and Flexibility: What Today’s Workers Really Want   

July 22, 2025

Food, Friends, and Flexibility: What Today’s Workers Really Want   

How Do Employees Really Feel About Retirement and Retention?
By  Angelina Maksimovic

July 23, 2025

How Do Employees Really Feel About Retirement and Retention?

While most working Americans recognise the value of employer-sponsored retirement plans, fewer feel confident in their financial futures. A recent…

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    Digital Experience

    71% of Consumers Are Fine with AI Support If It’s Upfront
    By  Sandra Radlovacki

    July 24, 2025

    71% of Consumers Are Fine with AI Support If It’s Upfront

    AI might not be winning everyone’s trust just yet, but it’s definitely getting better at customer care, at least according…

    Cimulate’s New Platform Trains AI Agents to Understand Shopper Intent

    July 23, 2025

    Cimulate’s New Platform Trains AI Agents to Understand Shopper Intent

    AI Adoption Is Saving Healthcare Providers Hours Each Day 

    July 22, 2025

    AI Adoption Is Saving Healthcare Providers Hours Each Day 

    AI Copilots Are Saving Support Teams Thousands of Hours in 2025

    July 21, 2025

    AI Copilots Are Saving Support Teams Thousands of Hours in 2025

    Talkdesk Launches UK Regional Cloud to Serve Regulated Industries with Local Hosting

    July 21, 2025

    Talkdesk Launches UK Regional Cloud to Serve Regulated Industries with Local Hosting

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    Industry Reports

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    Off the Record: The Real Story Behind CX

    Clientship

    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

    Awards International

    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

    Latest Reports

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    The Art and Science of a Conversation

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    CRM AND SALES REPORT

    How CX Leaders Who Raise Their Game Are Driving Business Success