Can AI Make Sports More Exciting Without Ruining the Magic?
By  Angelina Maksimovic

July 02, 2025

Can AI Make Sports More Exciting Without Ruining the Magic?

The future of sports fandom is here—and it’s powered by artificial intelligence. According to Capgemini research, fans are no longer…

Trendy Buzzwords Are Misleading HR Leaders, New Report Reveals

June 30, 2025

Trendy Buzzwords Are Misleading HR Leaders, New Report Reveals

Your Customers Want Personalisation. Why Don’t You?

June 30, 2025

Your Customers Want Personalisation. Why Don’t You?

June 27, 2025

Over 50% of Customers Want AI to Talk for Them, Says Gartner

June 26, 2025

Only 10 Brands Got CX Right in 2025. Is Yours One of Them?

June 25, 2025

Online Shoppers are Getting Smarter, And More Sceptical

June 19, 2025

Message Received: The RCS Revolution Is Here

June 18, 2025

Gift Cards Are the New Currency, And Everyone’s Cashing In

Customer Experience

Consumers Switch Between Channels to Trick Brands Into Bigger Discounts

July 02, 2025

Consumers Switch Between Channels to Trick Brands Into Bigger Discounts

Restaurants Are Losing Their Tables to Delivery Apps

July 02, 2025

Restaurants Are Losing Their Tables to Delivery Apps

Brands Turn to Sitecore AI Hub to Simplify Customer Engagement
By  Sandra Radlovacki

July 02, 2025

Brands Turn to Sitecore AI Hub to Simplify Customer Engagement

Sitecore has launched Sitecore.ai, a new digital platform where marketers can explore the role of AI in content, data, and…

podcast
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Employee Experience

Not My Problem? Why Avoiding Conflict Is Everyone’s Problem at Work

July 01, 2025

Not My Problem? Why Avoiding Conflict Is Everyone’s Problem at Work

Trendy Buzzwords Are Misleading HR Leaders, New Report Reveals

June 30, 2025

Trendy Buzzwords Are Misleading HR Leaders, New Report Reveals

The Gen Z Talent Gap Isn’t a Generation Problem - It’s a Training Problem
By  Angelina Maksimovic

July 01, 2025

Gen Z Wants to Learn — Why Aren’t Employers Teaching Them?

Despite growing concerns over a widening skills gap, UK employers are largely falling short when it comes to supporting the…

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    Events

    Road to Gold

    Next Events
    November 13, 2025
    International Customer Experience Awards 2025
    Park Plaza Riverbank, London, UK
    February 2, 2026
    Gulf Customer Experience Awards 2026
    Dubai, UAE
    June 18, 2026
    Türkiye Customer Experience Awards 2026
    Istanbul, Turkiye, LIVE IN PERSON

    Digital Experience

     CommBox Debuts CommSite: AI That Turns Your Website Into a Living, Breathing Conversation   
    By  Angelina Maksimovic

    July 02, 2025

    CommBox Debuts CommSite: AI That Turns Your Website Into a Living, Breathing Conversation

    CommBox has just launched CommSite, a platform that reimagines how businesses connect with visitors online. CommSite acts as a real-time,…

    It's Time to Make Online Shopping Fun Again

    July 02, 2025

    It’s Time to Make Online Shopping Fun Again

    AI Agents Are Growing Fast, And Salesforce’s Agentforce 3 Keeps Them in Check

    June 24, 2025

    AI Agents Are Growing Fast, And Salesforce’s Agentforce 3 Keeps Them in Check

    From Chaos to Clarity: Infosys and Adobe Are Powering Next-Gen Marketing

    June 24, 2025

    From Chaos to Clarity: Infosys and Adobe Are Powering Next-Gen Marketing

    Liferay

    June 23, 2025

    Liferay’s Customer Summit Shows the Power of Personalisation

    Trending Stories

    Is your CX strategy obsolete? How AI is revolutionising customer insights

    Here they are: the top 50 CXMStars for 2025🏆

    5 technology predictions to supercharge customer experience in 2025

    CXMStars

    Public voting closes on CXMStars

    InVision group unites entire portfolio under new “Peopleware” brand

    Combining AI and the human touch will drive public sector efficiency  

    Industry Reports

    Clientship

    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

    Aptean

    Inclusive Customer Service: Expert Insights on Supporting Vulnerable Customers

    Clientship

    Off the Record: The Real Story Behind CX

    Latest Reports

    CX Accelerator Report

    The Art and Science of a Conversation

    It’s Time to Solve the Customer Experience Trilemma

    Drive Conversational Experiences For A Future-Ready Customer Support Strategy

    CRM AND SALES REPORT

    How CX Leaders Who Raise Their Game Are Driving Business Success