Consumers Will Pay More for Brands They Trust, New CX Study Shows

According to a new Press Ganey Forsta survey, customer trust is the new currency of loyalty. Based on feedback from…

BPOs Are the Fast Track to AI in CX. But at What Cost?

Enterprises racing to modernise voice support are increasingly turning to business process outsourcing (BPO) partners as the fastest way to…

Shadow AI is Everywhere: Are Your Employees Flying Blind?

As many as 78% of employees are using AI tools not provided by their employer, according to WalkMe’s second annual…

AI Set to Replace Google as Business Research Tool, Experts Predict

Google’s quarter-century reign as the default gateway for business research may be nearing its end. A new study from Bospar…