Tag: ai

Nebula and Cirrus integrate for a cloud-native comms and customer engagement solution

The hyper-competitive market for contact centre business sees more firms likely to align, acquire or copy in the quest for market share. Nebula and Cirrus are the latest to take this route, announcing a joint technical alliance.The result sees the...

CEOs make big big push for AI but less work/life balance

The growing love-in between CEOs and AI continues, making it a staple of the employee experience. That’s while the notion of work/life balance at startups gets ripped up in recent leadership memos and interviews. In the pro-AI corner, Shopify’s CEO,...

Report: The latest CX innovations from Retail Technology Show

Among the rides and bustle of the fairground theme, London’s Retail Technology Show, held at Excel Arena, was a blur of activity. From powerful discussions like “Beyond the Hype: Actionable AI in Retail” by Alexandra Correa (formerly of Amazon) to...

Fear of an AI planet, the countries terrified of job losses

The rise of artificial intelligence (AI) has seen workers’ general opinion rapidly shift from curiosity to fear in a few short years. AI has gone from being viewed as a bad PA or writer to a cure-all for many types...

82% of Americans can discern AI content

A new survey reveals that more than 80% of Americans can tell when an article was churned out by artificial intelligence, and many don’t like what they see.Hookline&’s 2025 AI In Content Marketing Report, based on a survey of 1,000...

HBX Group leverages AI to turbocharge customer experience

It was a nine-year journey to get HBX Group to its IPO in February of this year. The €725 million raised from the public offering is expected to go towards paying down debt and accelerating the next phase of growth...

Teknosa rolls out personalised, location-based offers to customers

Teknosa, a consumer electronics retailer in Turkiye, is sending out to its customers, based on their location. Launched in November, the service enables the retailer to send a personalised invite via its app or SMS to customers if they are...

Beware of creating artificial CX havoc with AI

The rise of artificial intelligence (AI) comes with many promises. It’s viewed as a shortcut to efficiency gains and increased revenues — a panacea for every business problem. But that’s not the case. And customer service leaders and their teams...

Smart glasses to drive the AI consumer experience

AI might be all the rage, but for consumers, the benefit is hampered in the real world by a lack of visibility into our environment, something that smart glasses could solve. Few of us are willing to roam the streets...

Prevent technology frustration with AI-powered obstacle avoidance

It doesn’t take long on your smartphone before something starts to annoy you. Product tours that interrupt workflow. Tooltips that appear at precisely the wrong moment. Survey requests that popup just as users are trying to complete crucial tasks. We’ve...