Tag: Artificial Intelligence

Video expectations are sky high — and brands are falling behind

According to a new Idomoo survey, 78% of consumers want to see brands use more video, yet many companies aren’t delivering. More than 40% of people say they never receive video content from the brands they engage with. This growing...

Recruitment dips, flex work stalls, and airports prepare for touchless travel

Air travel set for major overhaul with digital ‘journey pass’Air travel is on the verge of a tech-driven transformation, as the UN’s aviation body, ICAO, plans to replace boarding passes and check-in procedures with a digital “journey pass.” Stored on...

HubSpot’s new AI workspaces slash sales cycles and customer churn

HubSpot has just dropped a new suite of AI-powered “Workspaces” that promise to turn sales and support teams into lean productivity machines with no more swimming in spreadsheets or chasing down scattered context.Officially unveiled as the Sales Workspace, Customer Success...

Customers are tired of searching: smarter digital experiences are the future of CX

Coveo’s latest report highlights that despite advancements in AI and digital self-service tools, the customer journey is still riddled with friction—especially when finding accurate, relevant information.Based on a survey of 4,000 consumers across the U.S. and U.K., the report highlights...

Americans are warming to AI search but a stubborn few still refuse to try it

Americans are warming up to the idea of artificial intelligence being their new personal shopping assistant. It’s already part of their everyday search routine for nearly half the country.According to a new study by adMarketplace, 45% of U.S. adults now...

Conversational AI gets a human touch with evoAI

Alorica has introduced evoAI, a conversational AI platform designed to redefine how brands engage with customers. Blending rule-based logic with advanced neural network intelligence, evoAI delivers consistent compliance in structured interactions and fluid, human-like responses when navigating more complex conversations.“Under...

Odigo refreshes its partner programme to expand reach in the UK

Odigo is revamping its Partner Programme to put advanced contact centre technology within reach of more organisations, especially those stuck between no-frills solutions and the high cost of bespoke platforms.The European-born Contact Centre as a Service (CCaaS) provider is sharpening...

Customers crave real human help as brands fall short on experience expectations

A recent InMoment reveals a troubling gap between customer expectations and brand performance, highlighting that many businesses are still missing the mark despite heavy investment in automation and AI. As many as 81% of respondents say they still need to...

AI won’t save your CX processes. It’s time for a more thoughtful approach to customer experience

There can be no mistake: artificial intelligence has taken the world by storm. We are currently witnessing the proliferation of a technology capable of transforming every industry. But transformational changes like this are a year’s long process. And too many...

Global study warns: Generic marketing turns buyers off

“If you don’t know me, don’t message me.”That’s what most people think when it comes to unrelatable brand communication.According to Attentive’s 2025 Consumer Trends Report, 81% of consumers now ignore irrelevant marketing and a quarter say bad messaging makes them...