Tag: conversation intelligence

Grasshopper levels up: smarter tools for faster responses and better organisation

GoTo has just rolled out updates for its virtual phone system, Grasshopper, designed specifically for small business owners. These new features aim to streamline how businesses communicate, boost efficiency, and improve the overall customer experience, all while helping teams stay...

CallMiner’s new tool ditches dead-end surveys

Conversation intelligence solutions vendor CallMiner has launched CallMiner Outreach, an AI-powered feedback tool designed to do what traditional surveys can’t—listen.Most businesses still rely on traditional surveys to gauge customer sentiment, but CallMiner’s 2024 CX Landscape Report reveals a major flaw:...