Tag: Digital transformation

Sanas Unveils Breakthrough in Real-Time Speech Translation

Sanas has announced a leap in communication technology by introducing real-time, AI-powered speech-to-speech language translation. The tool uses a proprietary, low-latency AI architecture to directly translate spoken language, all while maintaining high fidelity, identity, and emotional nuance in the speaker’s...

AI Knows What You Want to Buy, And Shoppers Are Here for It

A new report by Bloomreach reveals how artificial intelligence is reshaping the way consumers shop online — and it’s making the experience feel more human than ever. Titled How AI Is Teaching Us to Shop Like Humans Again, the report...

AI-Fueled Deepfakes Trigger Surge in Voice Fraud

Pindrop has just released its 2025 Voice Intelligence & Security Report, and the findings are both staggering and urgent. The report sheds light on a rapidly evolving fraud landscape dominated by AI-powered deepfakes and synthetic voice attacks that are targeting...

Calabrio Unveils Smarter Agent Support with New Performance Management Platform

Calabrio has introduced the Performance Management solution to transform how contact centres approach agent performance, moving away from outdated, fragmented systems toward a holistic platform that boosts engagement, cuts attrition, and elevates customer outcomes.This new solution is part of the...

Zoom Reimagines Customer Service with Self-Solving Virtual Agent 

Zoom has announced the launch of Zoom Virtual Agent 2.0, a new upgrade to its AI-powered customer service solution. This next-generation release brings intelligent, autonomous support capabilities across chat and voice, ushering in a new era of self-service with advanced...

Five9 Ushers in the Age of Agentic CX with Advanced AI and Governance Tools

Five9 has announced a major advancement in its AI portfolio with the launch of AI Agents and a robust AI Trust & Governance framework. These innovations mark the debut of what the company calls “Agentic CX,” a new approach to...

Krisp Unveils All-in-One Voice AI Solution for Contact Centres

Krisp has launched its comprehensive Voice AI Platform to enhance agent performance and customer satisfaction. Introduced at CCW Vegas, this all-in-one platform seamlessly integrates multiple AI capabilities, including advanced noise cancellation, accent conversion, real-time interpretation, and agent support tools, into...

Ventrica Digital Simplifies Zendesk Deployment with a Human Touch

Ventrica has unveiled Ventrica Digital, a new division created to streamline and scale customer experience (CX) delivery for brands looking to enhance service without internal tech burdens. Designed for speed, empathy, and impact, Ventrica Digital provides a fully managed environment...

Scheduling Could Be Retail’s Most Expensive Blind Spot

In the high-pressure, margin-tight world of retail, success often hinges on something deceptively simple: having the right people, in the right place, at the right time. But according to the new report by Logile, most retailers are falling short of...

Observe.AI Brings Voice of the Customer to Every Corner of the Enterprise

Observe.AI has announced a major evolution of its GenAI Insights platform, equipping organisations with enterprise-wide access to the voice of the customer (VoC) like never before. This expansion transforms every customer interaction into actionable intelligence, delivered directly through intuitive AI...