Tag: Digital transformation

Move Over Google: Gen Z’s New Shopping BFF is AI

A new report shows that younger consumers are rapidly embracing artificial intelligence as a trusted partner in their shopping journey. According to Commerce and Future Commerce’s New Modes: How AI is Shaping New Commerce Contexts and Expectations report, one in...

Research Suggests Contact Centre Reshoring is the New Offshoring

The onshore/offshore push-pull debate has been rumbling on for many years, with the latest trends showing that reshoring is now in the ascendency as technology reduces costs. Outsourcer ArvatoConnect highlights data in a new report revealing a major reshoring shift...

Gartner: By 2028, Every Fortune 500 Will Still Rely on Human Customer Service

Despite predictions that artificial intelligence would replace entire customer service departments, a new Gartner study makes it clear: human agents aren’t going anywhere. By 2028, none of the Fortune 500 companies will have fully eliminated human customer service staff. The...

8×8 Partners with ULAP Networks to Break Down Global Connectivity Barriers

8×8 has announced a strategic partnership with ULAP Networks, a global cloud infrastructure and connectivity company known for sovereign-ready, compliance-driven services. The collaboration is designed to expand access to hard-to-reach markets while delivering seamless, reliable connectivity for organisations operating across...

Google Cloud Unveils Conversational Commerce Agent to Redefine Retail Shopping 

Google Cloud has introduced the Conversational Commerce agent, a new AI-driven solution built on Vertex AI, designed to give retailers more intelligent, personalised ways to engage with customers. As artificial intelligence continues to transform retail, this tool enables businesses to...

SurveyMonkey Supercharges Feedback with AI-Powered Analysis and Creation Tools

SurveyMonkey has unveiled its latest suite of AI-powered innovations designed to make feedback collection smarter, faster, and more impactful. The updates include the debut of the new AI Analysis Suite alongside enhanced AI survey creation tools, all built to help...

Ralph Lauren Launches ‘Ask Ralph,’ an AI Stylist for the Digital Age

Ralph Lauren has unveiled Ask Ralph, a new AI-powered digital shopping assistant designed to transform how consumers interact with the brand. This innovative tool offers personalised outfit suggestions and inspiration, drawing from Ralph Lauren’s signature style and available Polo Ralph...

8×8: “AI is a Thought Partner, Not a Thought Leader”

Artificial intelligence may be the fastest-adopted technology in history, but Joel Neeb, Chief Transformation and Business Operations Officer at 8×8, wants businesses to slow down long enough to consider how they use it. “AI is a thought partner, not a thought...

RingCentral Acquires CommunityWFM to Advance Contact Center AI

RingCentral has announced its acquisition of CommunityWFM, a cloud-based, AI-first workforce management software provider for contact centres. This move enhances RingCentral’s RingCX platform by integrating advanced workforce management (WFM) capabilities designed to streamline operations and improve the overall agent experience. The...

IntelePeer and Waterfield Bring AI-Powered CX to Enterprises Without Disruption

IntelePeer has entered into a strategic partnership with Waterfield Tech to enable enterprises to modernise customer engagement more quickly and with less risk, regardless of whether their contact centres run on-premises, in the cloud, or in hybrid environments. By combining IntelePeer’s...