Tag: Digital transformation

Over 80% of companies say loyalty is more important than ever

A recent survey by Apadmi revealed that 67% of businesses anticipate increasing their investment in digital loyalty initiatives over the next 12 months. The report shows that loyalty is more critical than ever, with 81% of respondents noting that loyalty...

Aussie dollar dips, festival ticket scams rise, and Publix faces checkout fraud claims

Aussie dollar slumps to Covid lows, driving up pricesThe Australian dollar has plunged to its lowest level since 2020, falling to 59.64 US cents amid fears of a global recession triggered by Donald Trump’s proposed tariff plan. This sharp drop...

K Senukai’s bold investment in smart and secure technology

K Senukai is committed to driving innovation and technological progress, with a bold strategy to invest €100 million in advanced technologies, including artificial intelligence (AI), by 2030.These strategic investments are already reshaping operations, optimising processes, and strengthening the company’s market...

Cyara unveils AI-powered innovations for seamless CX assurance

Cyara has introduced six innovations to enhance and modernise customer interactions across complex digital landscapes. These latest advancements build upon Cyara’s AI Trust capabilities, expanding global testing coverage in over 100 countries and launching the first fully integrated CX Assurance...

From reactive to predictive: NICE Actimize’s new AI-driven financial crime solution

NICE Actimize, a subsidiary of NICE, has launched its next-generation X-Sight ActOne platform to revolutionise fraud and financial crime prevention. Building on X-Sight’s robust and open architecture, the latest iteration integrates Agentic AI capabilities, bringing unparalleled efficiency to financial crime...

HBX Group leverages AI to turbocharge customer experience

It was a nine-year journey to get HBX Group to its IPO in February of this year. The €725 million raised from the public offering is expected to go towards paying down debt and accelerating the next phase of growth...

Teknosa rolls out personalised, location-based offers to customers

Teknosa, a consumer electronics retailer in Turkiye, is sending out to its customers, based on their location. Launched in November, the service enables the retailer to send a personalised invite via its app or SMS to customers if they are...

8×8 introduces RCS support to elevate customer engagement and omnichannel messaging

8×8 has announced the integration of Rich Communication Services (RCS) into its 8×8 Contact Center. This addition allows businesses to engage customers through highly interactive, two-way messaging, enhancing personalisation and trust in digital communication.8×8 is also launching RCS Business Messaging...

AI copyright battles, gaming safety, and workplace abuse: where do we draw the line?

Roblox enhances parental controls amid safety concernsRoblox has introduced new parental controls, enabling caregivers to block specific friends, restrict game access, and monitor screen time. These updates follow concerns about bullying, grooming, and inappropriate content on the platform, which is...

AI meets digital intelligence: Fullstory’s new suite transforms customer and employee experiences

Fullstory has introduced AI-driven solutions to help businesses extract valuable insights from digital interactions. Companies face growing challenges in understanding user behaviour across increasingly complex digital landscapes. Fullstory’s latest innovations provide the tools to eliminate friction, enhance decision-making, and drive...