Tag: Employee Engagement

Here’s how to improve your networking

If you ask Coach Jerry (also known as Jerry Seufert), there’s no substitute for getting out there and networking. Log out of LinkedIn, get in your car (on public transport, whatever) and head out to an event. The nature of...

Customer Experience World Games prepares for June launch

The Customer Experience (CX) World Games makes its return next month. The initiative, which started in 2020 in COVID, brings together a global taskforce of CX practitioners to solve customer experience dilemmas for charities. Around 250 people are expected to register...

UK workers lose hundreds of hours chasing information

A recent study by Lucid Software highlights a huge productivity drain in UK workplaces: over half of employees (53%) spend up to two hours each day just trying to locate essential information. This daily scramble adds up to 520 hours...

Salesforce is rebuilding office culture with data

Salesforce is ditching spreadsheets for a smart engagement platform to transform how its 76,000 employees connect, celebrate, and stay informed.The company has partnered with Epoch, a startup specialising in employee experience software, to overhaul how it manages internal events and...

Gatwick pay disputes, M&S cyber fallout, and the growing demand for sabbaticals

M&S halts hiring amid ongoing cyber attack disruptionMarks & Spencer has paused all recruitment following a major cyber attack over the Easter weekend that disrupted online orders and left stores with empty shelves. The retailer has removed all job postings...

HSBC UAE seizes top prize at GCXA 2025

HSBC UAE rounded out a successful day at the Gulf Customer Experience Awards (GCXA) by claiming the Overall Winner Award. The global bank also claimed golds for the Best Customer Centric Culture — over 1,000 employees, Best Complaint Handling...

UK job surge, BBC culture shake-up, and Revolut’s surveillance concerns define workplace climate

UK job market sees growth in vacancies and salariesUK vacancies and salaries hit annual highs in March, with Adzuna reporting 871,168 job openings—the first annual vacancy growth since July 2022. Healthcare and social work led the surge, while graduate roles...

Shaping a safer future: European efforts to bolster confidence, workplace standards, and online safety

UK to enforce online safety measures for children starting in JulyStarting July 25, as part of the Online Safety Act, UK social media platforms and internet services will be legally required to block children’s access to harmful content or face...

Calabrio ONE brings AI to the heart of the contact centre

Calabrio has rolled out a new wave of AI capabilities within its Calabrio ONE suite. These enhancements streamline daily operations, boost agent morale, and foster outstanding customer experiences. By integrating smarter automation and deeper analytics, Calabrio aims to eliminate common...

What 2.3 million healthcare workers are telling us—and who’s listening

Over 2.3 million voices, and one clear message: engagement in healthcare is slipping. According to Press Ganey’s latest study employee engagement in the U.S. healthcare workforce declined slightly in 2024, signalling deeper cracks in the culture of care.While the drop...