Tag: Employee Engagement

BPO Customer Service Solutions: How Outsourcing Is Rewiring Modern CX

Not long ago, BPO customer service solutions were pretty simple. Companies used outsourcing as a kind of safety net; a way to save money when call volumes spiked or teams were stretched thin. But today’s reality is different. Leading brands...

What Is Self-Actualization? The Key to Growth, Fulfillment, and Productivity at Work

Work used to be a transaction: effort for income. Now, that isn’t enough. People want to grow, take steps that matter, and see their ideas change outcomes. That search is what self-actualization is about. It’s when work stops feeling like...

U.S. Employees Say Workplace Changes Are Creating More Stress Than Progress

Change is meant to help companies evolve. However, when it’s constant, messy, and poorly managed, it starts to wear people down. According to Eagle Hill Consulting’s latest Change Management Survey, while 63% of U.S. employees faced some kind of workplace change...

Team Building Activities for Work: How to Strengthen Employee Experience, Connection, and Performance

A few years back, team lunches just happened. People talked in the hallway without thinking about it. Now you have to plan it. Hybrid work didn’t ruin connection, but it did make it something you have to look after. When you...

Stop Asking Everything: The Employee Engagement Survey Questions That Matter Most

Plenty of companies listen to their employees. That’s not the problem. The issue is that they’re asking the wrong things. You can run engagement surveys all year, gather mountains of feedback, and still not know why people feel drained or disconnected....

Tawuniya Shares the Importance of Top-Down CX Transformations

The CXM team are seeing more transformation stories coming from the Saudi region than ever before. This week, at Experience KSA – an experience management event organized by New Metrics in partnership with Medallia, Customer Experience Magazine spoke with HH Princess...

The Employee Experience Platform: The Complete Guide for Modern Workplaces

Work has changed. On a Monday morning, a new hire tries to reset a password, files an IT ticket, waits, then scrolls through three different portals to find benefits info. By midafternoon, they’re already wondering if anyone has thought about...

Medallia’s Mike Debnar says it is Time to Take Action in the Moment

At the recent Experience KSA event, the New Metrics experience managment event held with Medallia, CXM spoke to Mike Debnar, VP Retail Executive Advisor, at Medallia, to explore how CX transformation is evolving in the age of real-time data, empowered employees,...

Employee Pulse Survey Masterclass: How to Ask Better Questions, Act Faster, and Close the Loop

Ask any employee what they want from their workplace, and the answer will almost always be: “For leaders to actually listen to me.” Sounds simple, but there’s a caveat – they want you to listen more than once a year....

Building Psychological Safety in the Workplace: A Practical Guide for Leaders

Most teams start out with people who want to help and speak up. Then something happens: an idea gets laughed off, a mistake gets punished, or a meeting shuts someone down. Bit by bit, people stop sharing what they see....