Tag: Employee Engagement

Transforming Business Culture – Lessons from Ian Fishwick

Lessons on resilience, culture, and customer experience In a candid conversation on the CX Lore podcast, serial entrepreneur and business leader Ian Fishwick shared the highs and lows of his remarkable career — from building networks in the UK’s telecoms boom,...

Employee Engagement Ideas That Actually Work: Data-Backed Plays to Lift Retention, Productivity, and CX

Keeping people genuinely excited about their work is getting harder. Gallup says only about 21% of employees feel engaged right now, and that lack of connection costs companies an estimated $8.8–$8.9 trillion a year. It shows up as slow projects,...

Employees Stopped Leaving but Stopped Caring Too

It seems like America’s workforce is holding steady in their jobs. However, their hearts aren’t really in it. New data from MetLife reveals more: employees are less likely to quit, yet more likely to feel disconnected, undervalued, and burned out. According...

Employee Engagement Survey Best Practices: Unlocking the Benefits of Feedback

Ask most leaders if they listen to their people, and they’ll say “of course.” But many employees don’t feel heard. That gap appears in subtle ways: lower energy, quiet exits, and the slow drain of “clock-botching,” where people do the...

Generosity Across Generations: What Today’s Workforce Really Wants

Nearly 4 in 10 Millennials and Gen Z employees are actively seeking new opportunities, while just a fraction of Baby Boomers are doing the same. The gap points to a bigger truth: while today’s cooling job market may keep people...

Internal Mobility & Employee Experience: How to Master Internal Hiring

Hiring externally has become second nature for many companies. A role opens, recruiters go to market, and weeks later, a stranger walks in. It works sometimes. Other times, the team waits, projects lose steam, and the newcomer struggles to fit. Meanwhile,...

Leadership & Employee Experience: The Impact of Executive Accountability on EX

Work is messy these days. People are balancing shifting hybrid routines, office return demands, and AI tools showing up faster than anyone can adapt. The pressure is clearest in places where leadership & employee experience aren’t pulling in the same...

Performance Management as Employee Experience: Moving Beyond Reviews to Growth and Engagement

Performance reviews don’t have the best reputation. For a lot of people, performance management still means one awkward meeting a year, a form that disappears into HR’s system, and feedback that’s already out of date. It’s no surprise employees groan...

The Employee Onboarding Experience: Building ROI from Day One

The employee onboarding experience isn’t just a box to tick on day one. It’s when new hires start to judge whether the culture they heard about in interviews matches what they see in practice. If the experience falls flat, many...

Redesigning the Employee Offboarding Experience: From Exit to Advocacy

The employee offboarding experience is easy to overlook. Most companies have onboarding guides, training schedules, and welcome kits in place. But when someone leaves, the process is usually improvised. Only about a quarter of organisations have a proper exit process...