Tag: Employee Engagement

Navigating change: UK cracks down on hidden fees, reshapes NHS, and rethinks high performance

UK bans hidden fees and fake reviews to protect shoppersNew consumer laws taking effect today ban hidden “dripped” fees and fake reviews, aiming to save UK consumers an estimated £2.2bn annually. Under the Digital Markets, Competition and Consumer Act 2024,...

Freshworks unveils revamped partner program for resellers and service delivery partners

Freshworks has announced the launch of an updated global partner program aimed at resellers and service delivery partners. The new program is designed to be easy to adopt and scale, offering partners the tools and support needed to drive customer...

UK business leaders brace for impact of Trump’s tariffs

A recent survey of 562 members of the Institute of Directors (IoD) revealed that more than a third (37%) of UK business leaders expect to feel the effects of President Trump’s trade tariffs. Among those anticipating an impact, most (70%)...

AI meets digital intelligence: Fullstory’s new suite transforms customer and employee experiences

Fullstory has introduced AI-driven solutions to help businesses extract valuable insights from digital interactions. Companies face growing challenges in understanding user behaviour across increasingly complex digital landscapes. Fullstory’s latest innovations provide the tools to eliminate friction, enhance decision-making, and drive...

AI adoption in corporate travel surges, yet support and integration challenges persist

A new study conducted by Serko and Sabre Corporation reveals that AI and genAI are rapidly reshaping corporate travel, with over 90% of surveyed travel managers reporting some level of AI usage. The primary drivers for AI adoption include cost...

AI to dominate field service management by 2028, research finds

According to a recent report from Information Services Group (ISG), by 2028, two-thirds of enterprises will rely on AI to oversee field service operations, streamlining on-site support and improving efficiency. The ISG Buyers Guides for Field Service Management highlight a...

Disconnect over benefits leaves healthcare workers frustrated and ready to quit

Many healthcare professionals are considering leaving their jobs due to dissatisfaction with their benefits packages. According to recent research by Zest, 62% of healthcare workers would resign if their employers don’t improve their benefits. The study further revealed that 87%...

Shutting down mediation, automating models, rejecting Immigrants: a trend of displacement

Trump administration moves to shut down Federal Mediation AgencyThe Federal Mediation and Conciliation Service (FMCS) has been effectively shut down by Elon Musk’s Department of Government Efficiency (Doge) following a March 14 decree by President Trump. The move, aimed at...

Too polite to talk pay? How Brits avoid salary discussions 

In a nation where 71% of job adverts now include salary details, only 16% of Brits are willing to discuss their earnings with colleagues. Despite the UK leading Europe in salary transparency, new research from Indeed reveals that the British...

Merit, wages, and workforce changes: the hiring debate heats up

Businesses face pay structure adjustments amid a minimum wage hikeFrom 1 April 2025, the UK’s national living wage rises to £12.21 per hour for over-21s, with similar increases for younger workers. HR insight firm Brightmine reports that nearly 60% of...