employee experience

UJET’s New Agentic Framework Targets the Productivity Drain Inside the Contact Centre

UJET has launched what it calls a new category of CX technology, Agentic Experience Orchestration (AXO), aimed at “dismantling the systemic inefficiency” that has long undermined agent performance. Agentic Experience Orchestration is UJET’s answer to a problem the industry has largely...

Copilot Cowork Delivers Anthropic Technology in Microsoft Clothing

Most people have used an AI assistant to draft a message or find a document. But according to Microsoft, that kind of help is just the beginning. The company has launched Copilot Cowork, a tool designed to go beyond answering...

Talkdesk Brings AI Scheduling to Healthcare’s Front Line

Booking a hospital appointment sounds simple. But behind the scenes, the coordination involved in matching patients, clinicians, labs, pharmacies, and equipment in the right sequence is anything but straightforward. When that process breaks down, the consequences ripple outwards fast. Now,...

How Generative UI Could Meet Rising Employee Expectations

Consumer AI has raised the bar. Employees who use tools like ChatGPT or Gemini at home now sit down at their work computers and feel the gap immediately. According to a recent article by Jonathan von Rüden, Chief AI Officer...

Perceptyx Acquires Lyceum AI to Bridge the Employee Learning Gap

Organisations pour more than $400 billion every year into learning and development, The Josh Bersin Company research found, yet the systems that track how employees are doing and the systems designed to help them grow have rarely synced up with...

Technology Alone Can’t Fix the Future of Global Hiring

The global employment industry has been selling a simple idea for years — automate the complexity away. Hire across borders, manage compliance, and onboard employees in new markets, all through a sleek platform, with minimal human involvement. It was an...

Why Are 75% of Employees Still Waiting to Feel Appreciated in 2026?

Businesses obsess over customer experience, invest heavily in digital transformation, and spend years refining their culture programmes, yet somehow continue to overlook the most fundamental thing their employees are asking for: to feel appreciated. New research from Achievers Workforce Institute...

ServiceNow Launches Autonomous Workforce with AI Customer Service Specialist

ServiceNow has launched Autonomous Workforce, a team of AI specialists capable of performing complete roles within an organisation. They will have the authority and controls needed to carry out real enterprise work, which ServiceNow says will enable employees to focus...

Over a Third of Americans Are Rushing to Learn AI Skills to Stay Competitive in a Divided Job Market

A new report from CompTIA, a global provider of vendor-neutral IT training and certifications, reveals that over a third of the U.S. workforce is actively looking for new jobs, with learning artificial intelligence becoming their top priority for building skills...

Stay Interviews vs Exit Interviews: Why Most Companies Are Listening Too Late

There’s an odd issue building up inside many organisations right now. People aren’t rushing for the exit as much as they were a few years ago. They’re too worried about financial insecurity and finding a job when AI is automating...

Economic Anxiety Anchors US Employees to Current Jobs, Survey Reveals

American workers are trading ambition for security, choosing to stay in their current roles rather than risk navigating an uncertain job market, according to new research from Mercer’s 2026 Inside Employees’ Minds report. While 73% of US employees say they’re not...

Measuring Company Culture: How Culture Analytics Expose What Work Really Feels Like

Company culture used to be one of those things leaders only really mentioned when they were struggling to attract new hires, or turnover rates went up. By that point, the little tweaks most companies made (like introducing a Pizza day...