employee experience

Employees Love Change, When It’s the Right Kind

The corporate world has long operated under a cautionary principle. Too much change exhausts employees, leading to disengagement, burnout, and eventual turnover. Leaders have been taught to manage transformation carefully, spacing out initiatives and watching anxiously for signs of change...

Zoom’s “Intelligent Office” Focuses on Employee Experience

Zoom has introduced new capabilities within Zoom Spaces that point to a broader shift in how work environments are being designed. Dubbed the “intelligent office” this agentic AI system does more than just respond to commands, it can understand context...

Microsoft’s Latest Copilot Update Empowers EX Leaders

Microsoft’s update to Copilot in M365 puts employee experience onto centre stage. The latest releases will be welcome news to many EX professionals as they focus on fine-tuning existing capabilities, including adoption tracking, admin controls, and productivity. It might not...

Support Beats Pay in Agent Happiness, New Report Finds

Contact centres have treated pay as the main lever for keeping agents in their seats, hoping that increasing salaries and adding bonuses will make people stay. Calabrio’s latest Voice of the Agent report reveals that money is no longer what...

Capital One’s Brex Credit Card Deal To Boost Employee Payment Experiences

Having seen both ends of the company credit card experience, wading through the paperwork and details for a corporate AMEX in the 2000s. It was a delight a couple of years back to work with a startup, doling out Brex...

Why AI Productivity Gains Aren’t Turning Into Better Work

Thanks to AI, many employees finish tasks faster, draft content more quickly, and get answers in seconds instead of minutes. Yet new research from Workday suggests that this speed is not leading to better work in most organisations. Instead, much...

CX Winners Among the Happiest Workplaces Announced in WorkL’s Global List

Employee experience can be hard to measure through internal metrics with many workers unwilling (and a few, always too willing) to rock the boat. External insights give a better example, with WorkL’s latest “World’s Happiest Workplaces” list seeing over a million...

Forrester Predicts AI Will Cut 10.4 Million US Jobs by 2030

Artificial intelligence will eliminate some jobs over the next five years, but it will not trigger mass unemployment, according to a new forecast from Forrester. In its latest report, The Forrester AI Job Impact Forecast, US, 2025–2030, the analyst firm estimates...

Work isn’t Working According to EX Trailblazer Nadin

There’s a growing crisis in UK workplaces that most politicians don’t see. While MPs debate future skills and employability, they’re missing what’s happening right now: work simply isn’t working anymore. At the end of last year I sat down with the...

Frontline Workers Are Burning Out on Promises of Better Pay and Balance

Over the last few years, conversations about employee experience have been dominated by hybrid work, digital tools, and office culture. Meanwhile, the largest segment of the global workforce, which consists of frontline employees, has been dealing with rigid schedules, rising...

The Business Case for Building Relationships at Work, and How to Do It Right

Somewhere between Slack messages, hybrid schedules, and a calendar full of “quick syncs,” the art of building relationships at work got lost in translation.  The conversations that used to happen by accident, on the walk to a meeting, over coffee, after...

Coaching vs Mentoring: How Smart Companies Build Performance and Belonging

Most people don’t leave a job because of pay. They leave when they stop growing. Sometimes they don’t even quit; they just disengage. It’s happening everywhere. Cameras off for every meeting. Effort down for every project. Energy is gone each...