Tag: employee experience

UK skills shortages see first decline in a decade

For the first time in ten years, the UK’s skills gap is showing signs of improvement, with the ManpowerGroup’s 2025 Talent Shortage Survey reporting a decrease in the number of organisations grappling with skills shortages, down from 80% to 76%. Despite...

Young workers face rising stress and reluctance to seek support

A recent survey by Mental Health UK shows that younger workers are increasingly reluctant to discuss job-related stress with senior staff, contributing to a growing mental health crisis in the workplace. The report highlights a 4% increase in younger workers...

Appreciation levels among UK employees lag behind US and Australia

A recent survey conducted by Reward Gateway Edenred reveals that the UK lags behind the US and Australia in employee appreciation. The UK scored 61.8 on the company’s Appreciation Index, compared to 66.3 for the US and 66.8 for Australia. The...

Over 60% of UK workers plan to seek new roles in 2025

New data from LinkedIn highlights a growing struggle in the recruitment landscape, with 61% of UK workers planning to seek new roles in 2025. However, 54% of job seekers and 79% of HR professionals report that the hiring process has...

Forsta unveils AI capabilities to elevate customer and employee experience

Forsta has launched new AI advancements within its Human Experience (HX) platform. These enhancements stem from a 5-year investment of $500 million in AI development, enabling organizations to gain deeper insights, streamline processes, and take decisive actions to enhance customer...

New study reveals the overlooked power of employee appreciation

Feeling valued at work might be the most underestimated driver of success in today’s workplace. The 2025 Appreciation Index Report by Reward Gateway | Edenred reveals how fostering genuine recognition can unlock employee potential, drive engagement, and reshape business outcomes. Beyond...

HR conversational AI platform Maki raises $28.6M Series A funding

HR conversational AI company Maki has secured $28.6 million in Series A funding to further enhance its talent acquisition technology and expand globally. With over 300% growth in 2024, the company has attracted global brands such as H&M, BNP Paribas, PwC,...

Care, share and trust: how ALA Insurance become industry disruptors

Two new hires are expected to begin their careers at ALA Insurance in December, a family owned and run firm based in rural North Yorkshire. They’re joining an organisation that by any measure is thriving. Sales are up 32% year-on-year...

WorkJam adds two new tools to improve frontline team communication

Digital frontline workplace solution provider WorkJam has launched two new features with the aim of enhancing frontline team communication – an AI chatbot and a “Live Streaming” video tool. The tools make it easier for companies to engage, train, and support...

Meet the judges for CXMStars 2025

With submissions now closed, judging for CXMStars 2025 is due to start, before the final votes are cast by our CX community. Here is the judging panel for the 2025 edition of CXMStars! Ginger Conlon, director of customer stories, Genesys Ginger Conlon is...