Tag: employee experience

Wellness Is the New CX Strategy

Great customer experience depends on frontline workers being adaptable, resilient, and empathic. This assertion isn’t just a hunch or a common-sense assumption. It’s backed up by data. And it’s why I say wellness is the new CX strategy. Let’s start with the...

Team Building Activities for Work: How to Strengthen Employee Experience, Connection, and Performance

A few years back, team lunches just happened. People talked in the hallway without thinking about it. Now you have to plan it. Hybrid work didn’t ruin connection, but it did make it something you have to look after. When you...

When Busyness Isn’t Progress: What Is Fauxductivity?

In many offices, and increasingly, in home offices too, there’s a familiar rhythm to modern work. People dart between meetings, reply to messages the moment they land, and stay visible online long after official hours. On paper, it appears to...

Why a Good Leave Experience Keeps Employees Loyal

It turns out that what happens when employees step away from work may shape how long they decide to stay. A new report from Guardian Life Insurance Company of America suggests that a positive employee leave experience is closely related...

Companies Are Pushing AI but Few Employees Know How to Use It

AI is showing up in offices faster than ever, but most people at work don’t feel ready to use it well. Even if they are, many of them admit they aren’t leveraging the tools to their full potential. A recent study...

Employers and Patients Want Transparency and Better Tech From Healthcare

Both employers and patients are running out of patience with healthcare. The latest study from Zelis shows they’re asking for the same things: clear prices, simpler tools, and technology that works the way it should. The report, The State of the...

Stop Asking Everything: The Employee Engagement Survey Questions That Matter Most

Plenty of companies listen to their employees. That’s not the problem. The issue is that they’re asking the wrong things. You can run engagement surveys all year, gather mountains of feedback, and still not know why people feel drained or disconnected....

The Employee Experience Platform: The Complete Guide for Modern Workplaces

Work has changed. On a Monday morning, a new hire tries to reset a password, files an IT ticket, waits, then scrolls through three different portals to find benefits info. By midafternoon, they’re already wondering if anyone has thought about...

Employee Pulse Survey Masterclass: How to Ask Better Questions, Act Faster, and Close the Loop

Ask any employee what they want from their workplace, and the answer will almost always be: “For leaders to actually listen to me.” Sounds simple, but there’s a caveat – they want you to listen more than once a year....

Building Psychological Safety in the Workplace: A Practical Guide for Leaders

Most teams start out with people who want to help and speak up. Then something happens: an idea gets laughed off, a mistake gets punished, or a meeting shuts someone down. Bit by bit, people stop sharing what they see....