Tag: employee experience

Majority of zero-hours workers trapped in insecure jobs for years   

Two-thirds of employees on zero-hours contracts have been working for the same employer for over a year, with one in eight stuck in these precarious conditions for more than a decade. Meanwhile, almost half (45%) have been with the same...

Chief marketing officers are poised to take over the boardroom  

Rupert Bedell is one of a few chief executives who’s made their way to the top job via the marketing department. Before arriving at Fasthosts, he’d occupied senior marketing roles with American Express, NatWest, HSBC and Barclays.The evolution of the...

Press Ganey introduces AI-powered innovations for better patient and workforce experience

Press Ganey has unveiled new tools to revolutionise how healthcare organizations collect, interpret, and act on feedback. These innovations, built specifically for the healthcare sector, leverage real-time insights, predictive analytics, and adaptive engagement to help leaders anticipate challenges and drive...

OpsTalent puts low staff turnover at heart of success  

Low pay, high stress, and poor career prospects are some of the reasons cited for high staff turnover in business process outsourcing (BPO). Attrition rates among frontline staff vary from 26% a year to 40% (and sometimes higher).A 2024 poll...

More than 20 million U.S. workers plan to skip work after Super Bowl

This year’s Super Bowl will create waves not just on the field but also in workplaces across the U.S. An estimated 22.6 million employees plan to miss work on Monday, February 12, 2025, following the big game, setting a new...

Deskless workers feel ignored because companies fumble communication

Businesses may claim to prioritise their workforce, but a new survey suggests millions of employees are being left out of the conversation. Firstup’s latest Deskless Communication Survey reveals a major disconnect between organisations and their frontline staff, those who aren’t...

UK employees work 215 hours of unpaid overtime each year

UK professionals are logging an average of 215.8 hours of unpaid overtime annually, with 42% receiving no compensation for their extra work. According to new research by HiBob, this equates to £4,022 worth of unpaid labour per employee, based on...

Over 60% trust machines for critical decisions in the workplace

According to a recent CIPD survey of over 2,000 respondents, as many as 63% of professionals are open to trusting artificial intelligence (AI) to make significant workplace decisions. However, 35% remain wary, favouring human intelligence over AI regarding important workplace...

Beverage company modernises HR with 3CLogic’s AI solution

A global alcoholic beverage company is updating its human resources operations by adopting 3CLogic’s AI-powered contact centre solution integrated with ServiceNow’s HR Service Delivery (HRSD). This setup aims to streamline processes and improve employee interactions.Known for its iconic distilleries and...

One week of Trump: The death of DEI is much misreported

New White House occupant Donald Trump is off to a busy start. He appealed to his voluble base by launching a much-expected war on woke, jousting with Mexico, tarrifying (sic) Columbia and creating other threats to the global business landscape....