Tag: employee experience

The latest cx news

Digital office romance, DEI commitment, and the limits of workplace expression

Love in the digital officeOffice romance thrives in the hybrid era, with 86% of employees saying remote work makes forming connections easier. Gen Z is especially open to workplace relationships, with 45% dating a colleague and 11% dating a manager....

One in ten sales pros will secretly juggle multiple jobs by 2028

One in ten sales pros will secretly juggle multiple jobs by 2028

According to Gartner, by 2028, one in ten sales professionals will leverage AI-driven efficiency to work multiple jobs secretly. As artificial intelligence continues to automate routine tasks, sellers will find themselves with surplus time—some of which may lead to “overemployment,”...

The latest cx news

McDonald’s harassment, Google drops cultural events, Anthropic’s AI ban sparks debate

McDonald’s faces scrutiny over workplace harassment and zero-hours contracts  McDonald’s UK faces mounting allegations of sexual harassment, bullying, and discrimination, with over 700 employees pursuing legal action. Despite a legally binding EHRC agreement in 2023, the company has since received 300...

Australian workplace culture faces crisis as employee engagement plummets

Australian workplace culture faces crisis as employee engagement plummets

According to a recent Gartner survey, Australian employees’ perceptions of their organisation’s workplace culture have dropped to their lowest point in three years. In the fourth quarter of 2024, only 26.2% of employees viewed their workplace culture positively. Moreover, confidence...

Less paperwork, more care: digital tools are reshaping healthcare efficiency

Less paperwork, more care: digital tools are reshaping healthcare efficiency

New research from athenahealth reveals a strong correlation between patient digital engagement and better financial performance. The study also highlights that practices with higher PDEI scores see reduced after-hours documentation time, or “pajama time,” for clinicians—a surprising finding that challenges...

Sumsub and TELUS Digital partner to strengthen remote employee verification

Sumsub and TELUS Digital partner to strengthen remote employee verification

Sumsub has partnered with TELUS Digital to provide the company with enhanced tools for verifying and onboarding remote employees, ensuring a more secure and efficient hiring process.“The growing sophistication and instances of fraudulent activities, ranging from VPN usage, fake IDs,...

Aldi expands UK operations with 1,600 new jobs and increased wages  

Aldi expands UK operations with 1,600 new jobs and increased wages  

Supermarket chain Aldi has unveiled plans to create 1,600 new jobs across the UK as it continues to expand its presence with new store openings. The retailer will open locations in areas including Cambridgeshire, Greater Manchester, and Lytham in Lancashire,...

New AI agents from Oracle to help HR enhance employee experience

Oracle has introduced new role-based AI agents within its Fusion Cloud Human Capital Management (HCM) platform, aimed at helping HR leaders and business executives enhance the employee experience and increase workforce productivity. Available now, these AI agents are designed to...

Majority of zero-hours workers trapped in insecure jobs for years   

Majority of zero-hours workers trapped in insecure jobs for years   

Two-thirds of employees on zero-hours contracts have been working for the same employer for over a year, with one in eight stuck in these precarious conditions for more than a decade. Meanwhile, almost half (45%) have been with the same...

Chief marketing officers are poised to take over the boardroom  

Rupert Bedell is one of a few chief executives who’s made their way to the top job via the marketing department. Before arriving at Fasthosts, he’d occupied senior marketing roles with American Express, NatWest, HSBC and Barclays.The evolution of the...

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