Tag: Omnichannel

Forethought debuts first omnichannel agentic AI for CX, raises $25M

Forethought has launched the first-ever multi-agent, omnichannel AI system designed to revolutionise how enterprises engage with customers. This next-generation solution enables businesses to deploy AI agents seamlessly across all communication channels—including chat, email, voice, and SMS—and extend their use beyond...

Chatty customers? Oracle and Infobip now made it easier to keep up

To keep up with the rising demand for instant, seamless communication, Infobip has deepened its ties with Oracle, promising businesses a faster route to global conversations via channels like WhatsApp, RCS, and SMS.The move centres on a new Omnichannel Messaging...

CleverTap and Infobip partner to supercharge customer chats with RCS

CleverTap has teamed up with Infobip to bring Rich Communication Services (RCS) messaging to its omnichannel platform, marking a bold step into more immersive, interactive customer conversations.The move gives brands the power to ditch boring SMS in favour of eye-catching,...

8×8 introduces RCS support to elevate customer engagement and omnichannel messaging

8×8 has announced the integration of Rich Communication Services (RCS) into its 8×8 Contact Center. This addition allows businesses to engage customers through highly interactive, two-way messaging, enhancing personalisation and trust in digital communication.8×8 is also launching RCS Business Messaging...

The changing scene for brick-and-mortar stores: Why modernisation is key for brands

The role of brick-and-mortar stores has rapidly evolved over the past few years. Despite the speed and convenience of online retail, people still crave the in-store experience. Visiting physical stores allows customers to ask questions, seek support and browse products.However,...

AudioCodes expands Live Platform with AI-powered services to boost CX and EX

AudioCodes has expanded its Live platform with a suite of AI-powered value-added services (VAS) designed to enhance customer and employee experiences for enterprises. The initiative enables service providers and channel partners to differentiate their offerings and tap into new revenue...

Infobip and NTT Com Online launch advanced omnichannel communication platform in Japan

Infobip has partnered with NTT Com Online Marketing Solutions Corporation to introduce NTT CPaaS, an omnichannel communication platform tailored for the Japanese market. This collaboration merges NTT’s trusted SMS and Voice services with Infobip’s CPaaS technology, providing businesses with a...

Applied Labs secures $4.2M to redefine AI in support and operations

Applied Labs has raised $4.2 million in seed funding to develop advanced AI agents tailored to support and operations teams.The funding round, led by Abstract with contributions from Point72 Ventures, Outlander, Tetra, and notable angel investors like Vercel CEO Guillermo...

New Look teams up with Medallia and Higher Oak for omnichannel CX overhaul

New Look has partnered with Medallia and Higher Oak to introduce an omnichannel customer experience (CX) programme across its UK and Republic of Ireland operations. This initiative is designed to enhance how the retailer captures and acts on customer feedback...

Exinity’s AI-chatbot project boosts call deflection rate

Two years ago, the team at Exinity, an online brokerage firm, was looking at its customer pain points. The business, which has over two million clients, in 150 countries, was handling a huge volume of live chats across its team...