Tag: uk

This week in CX: AI, work week changes, and new shopping habits

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been diving into exciting topics like the future of AI in 2025, the potential of a 4-day work week, and US workers’ plans for the...

Majority of zero-hours workers trapped in insecure jobs for years   

Two-thirds of employees on zero-hours contracts have been working for the same employer for over a year, with one in eight stuck in these precarious conditions for more than a decade. Meanwhile, almost half (45%) have been with the same...

Brits still trust letters over emails, study finds

In an age of emails, texts, and endless app notifications, you’d think the humble letter was dead. Think again. New research from Quadient reveals that Brits still love their post—79% sent a letter last year, and over half (53%) say...

Forrester predicts Europe’s e-commerce boom: Online sales to surpass €565B by 2029

The shift back to in-store shopping post-pandemic is proving short-lived, as e-commerce in Europe is set for rapid expansion. According to Forrester’s latest forecast, e-commerce sales across the five largest European economies (France, Germany, Italy, Spain, and the UK) will...

The coupon generation: Gen Z won’t shop without a discount

For Generation Z, saving money through digital coupons isn’t just a savvy habit—it’s a way of life. A new study from marketing technology firm savi reveals just how deeply embedded promotions have become in consumer behaviour, particularly among younger shoppers....

UK employees work 215 hours of unpaid overtime each year

UK professionals are logging an average of 215.8 hours of unpaid overtime annually, with 42% receiving no compensation for their extra work. According to new research by HiBob, this equates to £4,022 worth of unpaid labour per employee, based on...

This week in CX: smaller raises, AI bosses & office debates 

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve been exploring the widespread misconceptions about the downfall of DEI, the growing trust in AI for critical workplace decisions, and the debate over whether office...

Survey finds customer experience is no longer just a cost – it’s a revenue driver

A new Nextiva survey of more than 1,000 customer experience leaders across the US, UK, and Canada reveals senior leadership is increasingly recognising it as a revenue driver rather than a cost centre. The findings indicate that CX plays a...

Sainsbury’s to cut 3,000 jobs

Sainsbury’s has announced plans to overhaul its operations, which could result in 3,000 job losses as the company closes most of its in-store cafes and hot food counters and reduces management roles by 20%.Simon Roberts, the retail giant’s chief executive,...

Does office attendance boost employee wellbeing?

How often should employees work in the office? New research from infinitSpace reveals a clear link between in-office attendance and employee well-being. According to a survey of 1,210 UK hybrid and fully office-based employees, those who worked in the office...