Tag: uk

Businesses struggle to find their way in the AI buzz, reveals Sabio

As the excitement surrounding artificial intelligence in customer experience shows no signs of slowing down, many businesses are still grappling with the practicalities of implementing these technologies. This reality was revealed during Sabio Group’s AI Community Day, held on March...

This week in CX: is Gen Z’s phonophobia a myth?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’re exploring topics such as BambooHR’s training program addressing Gen Z’s phonophobia, their surprising preference for phone calls in customer service, and the future of leadership. We’re...

£41k settlement, low-paid jobs, and bank IT failures:  the struggles of UK workers

Nurse wins £41,000 after being excluded and ignored at work  A nurse deliberately excluded from tea rounds and ignored by a colleague has won £41,000 for constructive dismissal. Mrs Hamilton, a diabetes specialist at Epsom and St Helier NHS Trust, resigned...

Is the 9-to-5 model dead? UK workers are fighting for flexibility

A growing number of UK employees struggle with burnout, and a lack of workplace flexibility is a key factor. A recent study by CV Genius, which surveyed 1,000 full-time workers, revealed that three in ten employees blame rigid work arrangements...

This week in CX: why are Americans delaying life goals?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we are exploring the future of feel-good marketing, the impact of inflation on Americans delaying life goals, and why younger employees are experiencing heightened workplace stress. We’re...

One-third of UK employers to cut pay rises in 2025 amid rising employment costs

A recent survey by Towers Watson reveals that a third of UK employers plan to scale back pay rises in 2025, citing rising employment costs following last year’s budget changes. The National Insurance Pulse Survey showed that salary budgets fell...

Global shifts: AI job cuts, deportation risks, and disturbing travel incidents

Australian couple distressed after passenger’s body placed beside them on flight    An Australian couple described a “traumatic” experience on a Qatar Airways flight after a passenger died mid-flight and her body was placed beside them for the remaining four hours. Mitchell...

Workhuman bets on AI for employee recognition

Employee recognition platform Workhuman is introducing artificial intelligence into employee recognition, aiming to make appreciation a more structured and measurable part of workplace culture. The company’s latest platform update brings AI-powered tools designed to refine how employees give and receive...

Elon Musk’s shake-up, hidden hustles, and the widening class pay divide

Musk’s federal workforce overhaul sparks controversy Elon Musk, appointed by President Trump to lead the Department of Government Efficiency (Doge), has ordered federal employees to list their weekly accomplishments or face resignation. The directive, announced on X, has sparked backlash, with...

Hospitality industry braces for job cuts amid tax hike

A significant number of hospitality businesses are preparing to cut jobs in response to an upcoming increase in employer National Insurance contributions, which will take effect in April. A recent survey by the British Beer and Pub Association, the British Institute...