Category: Employee Experience

Beyond the 4-day week, how Lumen SEO’s team works smarter

The recent news of Cardiff’s Lumen SEO moving from a 4-day week to an any-32-hours-you-like approach seems like an employee experience innovation worth talking about.With larger firms cracking the whip on RTO, smaller firms can maximise every advantage, boosting recruitment,...

Calabrio ONE brings AI to the heart of the contact centre

Calabrio has rolled out a new wave of AI capabilities within its Calabrio ONE suite. These enhancements streamline daily operations, boost agent morale, and foster outstanding customer experiences. By integrating smarter automation and deeper analytics, Calabrio aims to eliminate common...

Turning tension into triumph: The art of managing workplace conflict

No matter who you are or where you work, there is always potential for a disagreement to cause tension in the workplace. Differences of opinion are inevitable; in fact, they could even bring learning, creativity and new ways of thinking....

What 2.3 million healthcare workers are telling us—and who’s listening

Over 2.3 million voices, and one clear message: engagement in healthcare is slipping. According to Press Ganey’s latest study employee engagement in the U.S. healthcare workforce declined slightly in 2024, signalling deeper cracks in the culture of care.While the drop...

Revolut’s Karma tracks staff behaviour for points-based bonuses

British challenger bank Revolut recently gained its UK banking licence. That will help it make big waves in 2025 and beyond. An effort driven by the company announcing £1.1 billion in pre-tax profits from existing operations. So, it has a...

How the office coffee machine became the focal point of the modern workplace

Are you old enough to remember when the office printer, photocopier or fax machine, was the unofficial meeting place of the workplace? If so, you’ll have fond memories of the gentle hum and warm paper scent that brought people together...

Grasshopper levels up: smarter tools for faster responses and better organisation

GoTo has just rolled out updates for its virtual phone system, Grasshopper, designed specifically for small business owners. These new features aim to streamline how businesses communicate, boost efficiency, and improve the overall customer experience, all while helping teams stay...

UK workers reveal poor A/V communications holding them back

From poorly-timed bandwidth drops to the curse of meeting fails or individual drop outs, all digital and knowledge workers are feel the pain of poor communications during a meeting. But, we can’t always blame the network or app for a...

Manychat secures $140M to power the future of conversational AI in social commerce

Manychat has secured $140 million in new growth capital, led by investment firm Summit Partners. This latest round brings the company’s total funding to $163.3 million since its inception in 2015, building on its $18 million Series A, backed by...

Rise in remote work fuels spike in employee data breaches

Breaches involving employee data have soared to their highest level over six years, with reported incidents rising by 14% in 2024. According to a new analysis by law firm Nockolds, the number of reports submitted to the UK’s Information Commissioner’s...