Category: Employee Experience

First Direct Bank Takes Home Two Wins at the UK EX Awards 2025

First Direct Bank walked away with two major honours at the UK Employee Experience Awards 2025, winning gold in the Best Company Culture (1000+ employees) category and silver in the Best Employee Engagement category. The bank, which has been operating for...

Calabrio Pushes Workforce Management into the AI Era with New Intelligence Suite

Calabrio has introduced Workforce Intelligence, a platform it says redefines how contact centres manage their people in an AI-driven world. Announced at the company’s annual Calabrio Customer Connect (C3) event, the launch marks a break from the static systems that...

AI Is Shaping the Future of Work, But Only 18% of Tasks Are Fully Automatable

Just 18% of workplace tasks worldwide can be completely automated by artificial intelligence, according to new research from TechWolf’s Workforce Intelligence Index, which analysed more than two billion job postings between 2015 and 2025. The study highlights that while 38%...

More Than Half of Gen Z Check Employer Social Media Before Applying

How much does a company’s online reputation affect whether someone hits “apply”? HireClix’s 2025 Candidate Experience Survey shows it carries real weight, especially for younger job seekers. More than half of Gen Z and Millennials review an employer’s social media presence...

Merging the Physical Customer and Employee Experience, Like Poeticgem’s New HQ

The rise of AI puts businesses in a quandary. If your remaining people are doing the high value work, they had better be treated well. But that costs money! Will they want to stay if they are increasingly treated like...

New Study Reveals What Each Generation Wants From Healthcare Careers

While demand for services continues to climb, organisations are struggling to attract and retain the talent needed to deliver care. WellSky has released the results of a new national workforce study to highlight how different generations view careers in healthcare...

Mini Retirements Gain Momentum as U.S. Workers Redesign Life Plans

The traditional idea of retirement is giving way to a more flexible rhythm of life. HSBC’s Quality of Life: Affluent Investor Snapshot reveals a growing trend of “multi retirements,” intentional breaks from work that allow people to realign their priorities,...

Gen Z Wants More Praise at Work 

Three out of four U.S. managers believe Gen Z employees crave more recognition than their older colleagues,  and not just for big wins. A new ResumeTemplates.com survey of 1,050 managers found that 76% say Gen Z workers expect more praise, while...

Shadow AI is Everywhere: Are Your Employees Flying Blind?

As many as 78% of employees are using AI tools not provided by their employer, according to WalkMe’s second annual AI in the Workplace Survey. More than half (51%) report receiving conflicting guidance on when or how to use AI,...

RTO Stats and Conspiracy Theories Pile Up

From a business leadership perspective, the ongoing return to office (RTO) drive makes a great deal of sense. Expensive offices are just as much a sign of success as stock price and getting mentioned in Forbes. Practically, workers can collaborate...