Category: Employee Experience

Employee feedback systems: Building Your Employee Listening Strategy

Most people are familiar with traditional employee feedback systems. Once a year, an email lands with a link to the “big” employee survey. It takes half an hour, maybe more. You click through the questions, give some careful answers, and...

Employee Experience Metrics: What to Track for Better EX Measurement (and Why)

People don’t quit because of one bad day. They quit because the little frictions pile up, from slow tools, flat meetings, missing praise, and policies that make great work harder than it should be. You can feel the pain before...

Freshworks’ AI Handbook Shows the Impact of AI Service on the Employee Experience

Freshworks’ new ebook, “The CIO’s handbook for maximizing ROI and business impact of AI” is a free download helping leadership understand the value of the AI when it comes to IT service and improving the employee experience. Offering to...

Workers Now Value Control Over When They Work More Than Where

The long-running debate about where employees should work may finally be giving way to a new conversation: when work gets done. According to Owl Labs’ newly released 2025 State of Hybrid Work Report, schedule flexibility has become the defining workplace...

Employee Net Promoter Score (eNPS): Definition and Best Practices

Retaining talent has never been tougher. Right now, 74% of employers say they’re struggling to hire, and nearly two-thirds of SMEs admitted they were finding it hard to keep staff. Skill shortages are just part of the problem. The real...

Employee Experience Analytics: From People Data to Business Impact

If your teams feel slower than they used to be, you’re not imagining it. A recent survey found that 64% of employees feel disengaged at work, with many calling out poor onboarding, thin manager support, and unclear expectations. On top of...

Career Development and Employee Experience: The New Differentiator in Talent Retention

People don’t leave jobs on a whim. More often than you’d think, they leave because they can’t see a future. That’s why career development & employee experience now sit at the centre of retention. There’s proof that professional development matters. LinkedIn...

Dishoom Spices up the EXA25 Awards, Wins Best Employee Experience Journey

The UK Employee Experience Awards (#UKEXA25) might be heavy on big business and digital companies, with weighty expectations. But there were plenty of nominees at the Hilton Hotel event to add some delight and surprise to proceedings. One such winner was...

NatWest Proves Listening to Employees Pays Off at the UK Employee Experience Awards ’25

NatWest has been recognised with the gold award in the Best Employee Insight & Feedback category at the UK Employee Experience Awards 2025. The win reflects how the bank listens to its 63,000 employees across the globe and translates their...

Kirsty Murphy of Alternative Futures Group Named UK EXA ’25 Leader of the Year

The UK Employee Experience Awards 2025 celebrated outstanding leadership in people strategy and workplace culture, with Kirsty Murphy, Chief People Officer and Chief Operating Officer at Alternative Futures Group, taking home the coveted Leader of the Year award. Murphy has guided...