Tag: Digital transformation

Adobe paints a new canvas for customer experience with AI

At the Adobe Summit, Adobe unveiled tools designed to enhance customer experiences through AI-driven personalisation and seamless engagement across all touchpoints. “Delivering a unified customer experience requires a much more agile and streamlined operation that solves real customer pain points,...

Fast food meets the future: Yum! Brands partners with NVIDIA for AI innovation

Yum! Brands, the parent company behind KFC, Taco Bell, Pizza Hut, and Habit Burger Grill, is partnering with NVIDIA to bring advanced artificial intelligence into the restaurant industry on an unprecedented scale. As the world’s largest restaurant company with over...

Zoom AI goes agentic: workflows transformed across the platform

Zoom has unveiled major AI updates, evolving its AI Companion from a personal assistant into an agentic tool that streamlines workflows across Zoom Meetings, Team Chat, Docs, Phone, Whiteboard, and more. The AI Companion now executes tasks, manages multi-step actions,...

Taking flight: navigating the complexities of modern airport customer experience

In the fast-paced world of air travel, customer experience can make all the difference between a stressful journey and a seamless adventure.“We take away the stress… we look after them from curb to wing,” Suzanne Tormey, operations manager at Dublin...

Report: The AI clock is ticking, two years for revenue boosts, or else!

The huge number of AI features for business software and services puts pressure on executives and managers to deliver results, now. Insights from Conga’s latest research report shows executives could benefit most from AI and automation, but those who don’t...

What really matters when choosing a BPO provider?

Ah, the great BPO debate. Every CX leader has had it at some point: Should we outsource? And if so, who do we trust with our customers?Most companies start with the same approach: comparing hourly rates like they’re shopping for...

NICE ends customer service silos with CXone Mpower Orchestrator

NICE has introduced CXone Mpower Orchestrator, a unified automation solution for customer service. Announced at Enterprise Connect, the platform seamlessly integrates virtual agents, live agents, and back-office workflows within a single AI-powered ecosystem.“CXone Mpower Orchestrator changes the game—eliminating silos, unifying...

Genesys introduces AI-powered tools to enhance supervisor efficiency

At Enterprise Connect 2025, Genesys introduced a new suite of Genesys Cloud AI capabilities designed to empower supervisors. These advancements aim to help organisations navigate the evolving work landscape within and beyond the contact centre.As businesses worldwide seek to enhance...

Talkdesk redefines customer experience with emotionally aware AI agents for voice

Talkdeskis revolutionising self-service interactions with the launch of Talkdesk AI Agents for voice. This tool leverages agentic AI automation to deliver dynamic, human-like conversations that redefine what companies can offer and what customers should expect in self-service engagements.Using advanced AI,...

Mobeus unveils tele: the AI interface redefining user experience

As AI agents become smarter, more specialised, and deeply integrated into business operations, a crucial challenge has emerged—accessibility. Despite AI’s rapid advancements, many businesses struggle to deploy and engage with these technologies effectively, leading to slow adoption, missed opportunities, and...