Tag: employee experience

AI Eases Burnout on the Frontline but Fuels a Different Kind of Stress

Frontline employees who regularly use AI are feeling less burned out than their peers, but that relief comes with a dose of anxiety about what the technology means for their future. A new global study from UKG, conducted with Workplace Intelligence,...

Retailers’ Holiday Wish? Enough Staff to Serve the Surge

The tinsel isn’t up yet, but for U.S. retailers, the holiday hustle has already begun, and so has the stress. Store leaders are entering the season hopeful for booming sales but anxious about a challenge that’s becoming as traditional as...

Transforming Business Culture – Lessons from Ian Fishwick

Lessons on resilience, culture, and customer experience In a candid conversation on the CX Lore podcast, serial entrepreneur and business leader Ian Fishwick shared the highs and lows of his remarkable career — from building networks in the UK’s telecoms boom,...

Employee Engagement Ideas That Actually Work: Data-Backed Plays to Lift Retention, Productivity, and CX

Keeping people genuinely excited about their work is getting harder. Gallup says only about 21% of employees feel engaged right now, and that lack of connection costs companies an estimated $8.8–$8.9 trillion a year. It shows up as slow projects,...

Employees Stopped Leaving but Stopped Caring Too

It seems like America’s workforce is holding steady in their jobs. However, their hearts aren’t really in it. New data from MetLife reveals more: employees are less likely to quit, yet more likely to feel disconnected, undervalued, and burned out. According...

Employee Engagement Survey Best Practices: Unlocking the Benefits of Feedback

Ask most leaders if they listen to their people, and they’ll say “of course.” But many employees don’t feel heard. That gap appears in subtle ways: lower energy, quiet exits, and the slow drain of “clock-botching,” where people do the...

Generosity Across Generations: What Today’s Workforce Really Wants

Nearly 4 in 10 Millennials and Gen Z employees are actively seeking new opportunities, while just a fraction of Baby Boomers are doing the same. The gap points to a bigger truth: while today’s cooling job market may keep people...

Internal Mobility & Employee Experience: How to Master Internal Hiring

Hiring externally has become second nature for many companies. A role opens, recruiters go to market, and weeks later, a stranger walks in. It works sometimes. Other times, the team waits, projects lose steam, and the newcomer struggles to fit. Meanwhile,...

Collaborate in Style With Jabra and Huddly’s Unified Meeting Room Tech

Can a company really claim a strong employee experience when everyone is lurking in a corner of the all-hands Zoom meeting screen? For corporate meetings especially, presentation and clarity is everything. And there are plenty of fiddly high-end audio and...

AI Pushes IT Out of the Shadows and Into the Driver’s Seat, Says Zendesk

For years, employees braced themselves before contacting IT, dreading long wait times, repetitive questions, and the chance their problem wouldn’t be solved quickly. Zendesk’s latest IT Report suggests those days may be numbered. Artificial intelligence is moving IT leaders into...