Tag: employee experience

83% of European Workers Says No to American Office Culture

European professionals are pushing back hard against the spread of American corporate culture, with a new survey revealing deep concern over its influence on workplace norms, mental health, and labour protections. According to the Crosscurrents Work Culture Report by career...

25% of Employees Don’t Submit PTO Until the Last Minute

As businesses brace for the annual wave of summer vacations, new data from Paycom reveals a costly habit hiding in plain sight: 25 percent of U.S. employees don’t submit their PTO requests until the day they leave or even later.This...

Pfizer develops CX metric for pharma field reps

Every industry needs to develop its own flavour of CX. Some industries are further ahead like retail, banking, telecoms. Other sectors are just starting out, such as construction, engineering, media, or pharma. Within a heavily regulated industry like pharma, any customer...

 Where does employee experience sit within an organisation? Who owns it?  

Employee experience (EX) has become a central focus in today’s fluid business world, not just as a concept, but as a continuous, evolving commitment to the people who bring businesses to life. But as organisations strive to embed EX into...

Salesforce is rebuilding office culture with data

Salesforce is ditching spreadsheets for a smart engagement platform to transform how its 76,000 employees connect, celebrate, and stay informed.The company has partnered with Epoch, a startup specialising in employee experience software, to overhaul how it manages internal events and...

Beyond the 4-day week, how Lumen SEO’s team works smarter

The recent news of Cardiff’s Lumen SEO moving from a 4-day week to an any-32-hours-you-like approach seems like an employee experience innovation worth talking about.With larger firms cracking the whip on RTO, smaller firms can maximise every advantage, boosting recruitment,...

Turning tension into triumph: The art of managing workplace conflict

No matter who you are or where you work, there is always potential for a disagreement to cause tension in the workplace. Differences of opinion are inevitable; in fact, they could even bring learning, creativity and new ways of thinking....

Revolut’s Karma tracks staff behaviour for points-based bonuses

British challenger bank Revolut recently gained its UK banking licence. That will help it make big waves in 2025 and beyond. An effort driven by the company announcing £1.1 billion in pre-tax profits from existing operations. So, it has a...

Neurodiversity and the customer/employee experience

In the wake of DEI rollbacks and that crushing feeling the world is recessing at an alarming pace, seeing designers, brands and employers continue to improve the experience for neurodiverse people is a refreshing positive.In many cases, the challenge is...

Support stress awareness month with a digital detox space

With April marking Stress Awareness Month, at home or work, everyone can do with some digital downtime. Be it an office break to enjoy the northern spring fresh air, or simply picking up a book. For businesses, there is always...