Category: Employee Experience

Reducing employee turnover with AI-powered sentiment tracking

How happy and engaged are your staff? Cheerier in the better weather? Worried about the economy? Do you ask them? Or, is that vital sentiment metric left in the ether? One company, among the many worried about employee turnover, that did...

Talkdesk Express provides small businesses with big-league customer service tools

Talkdesk has introduced Talkdesk Express, a solution tailored specifically for small businesses. Designed to remove the traditional roadblocks of cost and complexity, Talkdesk Express enables smaller teams to deliver customer service that rivals even the largest enterprises, without the overhead. According...

UK workers lose hundreds of hours chasing information

A recent study by Lucid Software highlights a huge productivity drain in UK workplaces: over half of employees (53%) spend up to two hours each day just trying to locate essential information. This daily scramble adds up to 520 hours...

Few UK firms ready for AI regulations

The fun, carefree days of AI experimentation are nearly at an end, with swathes of compliance legislation inbound to control AI usage among employees. There’s also pressure on how AI-generated results and data accuracy is checked. Not that you...

Salesforce is rebuilding office culture with data

Salesforce is ditching spreadsheets for a smart engagement platform to transform how its 76,000 employees connect, celebrate, and stay informed. The company has partnered with Epoch, a startup specialising in employee experience software, to overhaul how it manages internal events and...

A workforce in crisis, what’s your strategy?

With retail news blighted by tariffs and increasing automation, at the workforce level, firms find their approach under growing pressure. Challenged by increasing wages, flexible working demands and a host of commercial issues, flexibility is required. New research by WorkJam reveals...

Frontline jobs see wage increases in Q1 2025, but labour shortages continue across key industries

Frontline workers experienced notable wage growth in the first quarter of 2025, yet many industries are still struggling to fill open roles. A new report from Resume Now and Talroo, based on labour market data from January through March, shows...

Microsoft report highlights frontier firms of AI

Microsoft’s Work Trend annual index report highlights 2025 as the year of the frontier firm. As if company life wasn’t complex enough. Imagine firms that work in a totally on-demand manner, using AI, employees and services as and when it...

Reskilling and upskilling are vital arts for HR and the modern workforce

With skills shortages rising and employee stress levels high in an uncertain employment landscape, reskilling has overtaken wellbeing as the number one HR concern for UK employers in 2025. That represents a major shift from last year’s priorities, as noted by...

Beyond the 4-day week, how Lumen SEO’s team works smarter

The recent news of Cardiff’s Lumen SEO moving from a 4-day week to an any-32-hours-you-like approach seems like an employee experience innovation worth talking about. With larger firms cracking the whip on RTO, smaller firms can maximise every advantage, boosting recruitment,...