Category: Employee Experience

Brands losing consumers, maternity claim dismissed, and robots beating grads to jobs

Trend-chasing brands are losing consumer trust A shocking one-third of consumers find it embarrassing when brands chase viral trends, yet 93% expect them to stay culturally relevant. Sprout Social’s 2025 Index reveals that authenticity and originality set standout brands apart—trend-chasing alone...

New AI agents from Oracle to help HR enhance employee experience

Oracle has introduced new role-based AI agents within its Fusion Cloud Human Capital Management (HCM) platform, aimed at helping HR leaders and business executives enhance the employee experience and increase workforce productivity. Available now, these AI agents are designed to...

After shadow IT, shady AI creations could create operational chaos

Business IT departments have long fretted about unofficial applications in offices and networks. Now shadow artificial intelligence poses a new challenge, as workers create smart tools, content, images and ideas. All with a little help from their friendly AI. The campaign...

Majority of zero-hours workers trapped in insecure jobs for years   

Two-thirds of employees on zero-hours contracts have been working for the same employer for over a year, with one in eight stuck in these precarious conditions for more than a decade. Meanwhile, almost half (45%) have been with the same...

More than 20 million U.S. workers plan to skip work after Super Bowl

This year’s Super Bowl will create waves not just on the field but also in workplaces across the U.S. An estimated 22.6 million employees plan to miss work on Monday, February 12, 2025, following the big game, setting a new...

Can a 4-day week create a better employee experience?

The world of work is a dynamic environment, where a recent focus on flexibility has turned the topics of employee engagement and attendance into politically charged issues. Implementing a 4-day week doesn’t just affect the business, its workers, and partner...

New updates from 8×8 to sweep customer frustration

Customer experience solutions vendor 8×8 has launched new enhancements to its CX platform, helping organisations boost operational efficiency and elevate customer interactions.Key updates include expanded 8×8 Secure Pay capabilities, enabling seamless payments via SMS and email, and an upgraded...

Deskless workers feel ignored because companies fumble communication

Businesses may claim to prioritise their workforce, but a new survey suggests millions of employees are being left out of the conversation. Firstup’s latest Deskless Communication Survey reveals a major disconnect between organisations and their frontline staff, those who aren’t...

European enterprises are betting on GenAI for automation

As many as 85% of enterprises are either exploring or actively deploying GenAI to enhance automation, and European businesses are at the forefront of this shift. The latest ISG report highlights how GenAI and agentic AI are reshaping industries, streamlining...

UK employees work 215 hours of unpaid overtime each year

UK professionals are logging an average of 215.8 hours of unpaid overtime annually, with 42% receiving no compensation for their extra work. According to new research by HiBob, this equates to £4,022 worth of unpaid labour per employee, based on...