Employee Experience

Humanforce Introduces Real-Time Recognition for Frontline Workers

Humanforce has launched Rewards & Recognition that uses workforce data and event-triggered automation to recognise frontline employees for everyday behaviours as they happen. The human capital management (HCM) software provider says the tool is designed to embed recognition in the...

Leave Processes Are Failing Employees Across Every Generation

Gen Z takes leave for mental health, while Boomers take it to recover from physical illness. Gen X is squeezed between caring for children and ageing parents at the same time. Despite these differences, all of them are funnelled through...

UJET’s New Agentic Framework Targets the Productivity Drain Inside the Contact Centre

UJET has launched what it calls a new category of CX technology, Agentic Experience Orchestration (AXO), aimed at “dismantling the systemic inefficiency” that has long undermined agent performance. Agentic Experience Orchestration is UJET’s answer to a problem the industry has largely...

New Mitel Launches Deliver Communications that Work for Everyone

Mitel has launched two interconnected products to extend enterprise-grade communications to every worker in an organisation, not only those behind a desk. The company announced Mitel Workforce Experience (MWX), a next-generation communications app framework, alongside Mitel Edge, an on-site intelligent communications...

Copilot Cowork Delivers Anthropic Technology in Microsoft Clothing

Most people have used an AI assistant to draft a message or find a document. But according to Microsoft, that kind of help is just the beginning. The company has launched Copilot Cowork, a tool designed to go beyond answering...

Talkdesk Brings AI Scheduling to Healthcare’s Front Line

Booking a hospital appointment sounds simple. But behind the scenes, the coordination involved in matching patients, clinicians, labs, pharmacies, and equipment in the right sequence is anything but straightforward. When that process breaks down, the consequences ripple outwards fast. Now,...

How Generative UI Could Meet Rising Employee Expectations

Consumer AI has raised the bar. Employees who use tools like ChatGPT or Gemini at home now sit down at their work computers and feel the gap immediately. According to a recent article by Jonathan von Rüden, Chief AI Officer...

Perceptyx Acquires Lyceum AI to Bridge the Employee Learning Gap

Organisations pour more than $400 billion every year into learning and development, The Josh Bersin Company research found, yet the systems that track how employees are doing and the systems designed to help them grow have rarely synced up with...

Technology Alone Can’t Fix the Future of Global Hiring

The global employment industry has been selling a simple idea for years — automate the complexity away. Hire across borders, manage compliance, and onboard employees in new markets, all through a sleek platform, with minimal human involvement. It was an...

Why Are 75% of Employees Still Waiting to Feel Appreciated in 2026?

Businesses obsess over customer experience, invest heavily in digital transformation, and spend years refining their culture programmes, yet somehow continue to overlook the most fundamental thing their employees are asking for: to feel appreciated. New research from Achievers Workforce Institute...

Reskilling Required: WEF Cautions Workers Against Impacts of AI

As artificial intelligence reshapes industries and workflows, the urgency of workforce reskilling has become impossible to ignore. A recent World Economic Forum (WEF) report estimates that, within the workplace, nearly 40 percent of workers’ core skills are expected to change...

8×8 Launches Smart Assist to Reduce Contact Centre Admin Overload

8×8 has rolled out a new AI product designed to cut agent onboarding times, reduce post-call admin, and deliver more consistent customer service, without asking staff to learn a new system or switch between platforms. The product, called 8×8 Smart Assist,...