Category: Employee Experience

Grasshopper levels up: smarter tools for faster responses and better organisation

GoTo has just rolled out updates for its virtual phone system, Grasshopper, designed specifically for small business owners. These new features aim to streamline how businesses communicate, boost efficiency, and improve the overall customer experience, all while helping teams stay...

UK workers reveal poor A/V communications holding them back

From poorly-timed bandwidth drops to the curse of meeting fails or individual drop outs, all digital and knowledge workers are feel the pain of poor communications during a meeting. But, we can’t always blame the network or app for a...

Manychat secures $140M to power the future of conversational AI in social commerce

Manychat has secured $140 million in new growth capital, led by investment firm Summit Partners. This latest round brings the company’s total funding to $163.3 million since its inception in 2015, building on its $18 million Series A, backed by...

Rise in remote work fuels spike in employee data breaches

Breaches involving employee data have soared to their highest level over six years, with reported incidents rising by 14% in 2024. According to a new analysis by law firm Nockolds, the number of reports submitted to the UK’s Information Commissioner’s...

Gong redefines revenue AI with purpose-built AI agents

Many are turning to AI for support as revenue teams face increasing pressure to move faster, personalise experiences, and make smarter decisions. Gong has launched over a dozen specialised AI agents for revenue teams. Built on over a decade of customer...

LearnUpon launches Learning Journeys to power personalised learning at scale

LearnUpon has announced the launch of its newest feature, Learning Journeys, which aims to transform how organisations deliver training. This addition is designed to help businesses offer personalised, timely, targeted learning experiences while minimising administrative burden. As personalisation becomes increasingly critical...

Microsoft Copilot Studio’s AI reaches the desktop

The growth in AI capabilities contines at speed. But for employees, users and problem solvers sat on a Windows laptop, there has been a big gap between creating work or tasks, and integrating them with your existing apps and documents....

Support stress awareness month with a digital detox space

With April marking Stress Awareness Month, at home or work, everyone can do with some digital downtime. Be it an office break to enjoy the northern spring fresh air, or simply picking up a book. For businesses, there is always...

The hidden engine of customer service: why back office WFM matters

Contact centre agents are often the first line of defence — handling queries, resolving complaints, and shaping customer perceptions of a brand. They work to deliver a seamless experience, but their success is not solely dependent on their own skills...

How bold office design tempts employees back to the workplace

The employee experience has been through many volatile cycles in recent years, from the crazy startup years to COVID and now the return-to-office (RTO) drive via various leadership mandates is picking up the pace. One solution for businesses facing the office...