Category: Employee Experience

Gong redefines revenue AI with purpose-built AI agents

Many are turning to AI for support as revenue teams face increasing pressure to move faster, personalise experiences, and make smarter decisions.Gong has launched over a dozen specialised AI agents for revenue teams. Built on over a decade of customer...

LearnUpon launches Learning Journeys to power personalised learning at scale

LearnUpon has announced the launch of its newest feature, Learning Journeys, which aims to transform how organisations deliver training. This addition is designed to help businesses offer personalised, timely, targeted learning experiences while minimising administrative burden.As personalisation becomes increasingly critical...

Microsoft Copilot Studio’s AI reaches the desktop

The growth in AI capabilities contines at speed. But for employees, users and problem solvers sat on a Windows laptop, there has been a big gap between creating work or tasks, and integrating them with your existing apps and documents....

Support stress awareness month with a digital detox space

With April marking Stress Awareness Month, at home or work, everyone can do with some digital downtime. Be it an office break to enjoy the northern spring fresh air, or simply picking up a book. For businesses, there is always...

The hidden engine of customer service: why back office WFM matters

Contact centre agents are often the first line of defence — handling queries, resolving complaints, and shaping customer perceptions of a brand. They work to deliver a seamless experience, but their success is not solely dependent on their own skills...

How bold office design tempts employees back to the workplace

The employee experience has been through many volatile cycles in recent years, from the crazy startup years to COVID and now the return-to-office (RTO) drive via various leadership mandates is picking up the pace.One solution for businesses facing the office...

CEOs make big big push for AI but less work/life balance

The growing love-in between CEOs and AI continues, making it a staple of the employee experience. That’s while the notion of work/life balance at startups gets ripped up in recent leadership memos and interviews. In the pro-AI corner, Shopify’s CEO,...

The benefits bill is out of control. This startup says it can fix it

Avante, a startup aiming to fix what it calls a “broken benefits system,” has officially launched a platform that claims to help employers cut waste, increase engagement, and finally get their money’s worth from skyrocketing health insurance spending.With employer-sponsored health...

UK business leaders brace for impact of Trump’s tariffs

A recent survey of 562 members of the Institute of Directors (IoD) revealed that more than a third (37%) of UK business leaders expect to feel the effects of President Trump’s trade tariffs. Among those anticipating an impact, most (70%)...

AI adoption in corporate travel surges, yet support and integration challenges persist

A new study conducted by Serko and Sabre Corporation reveals that AI and genAI are rapidly reshaping corporate travel, with over 90% of surveyed travel managers reporting some level of AI usage. The primary drivers for AI adoption include cost...