Category: Employee Experience

Employee Engagement Survey Best Practices: Unlocking the Benefits of Feedback

Ask most leaders if they listen to their people, and they’ll say “of course.” But many employees don’t feel heard. That gap appears in subtle ways: lower energy, quiet exits, and the slow drain of “clock-botching,” where people do the...

Gartner’s Magic Quadrant for Unified Communications as a Service Highlights AI and Collaboration

Hot on the heels of Gartner’s CCaaS Magic Quadrant, the unified communications edition is out for businesses considering revamping or building out their contact centre strategy. Unsurprisingly, leading the report’s insights are the twin boosters of collaboration and AI. Nestling...

Generosity Across Generations: What Today’s Workforce Really Wants

Nearly 4 in 10 Millennials and Gen Z employees are actively seeking new opportunities, while just a fraction of Baby Boomers are doing the same. The gap points to a bigger truth: while today’s cooling job market may keep people...

Internal Mobility & Employee Experience: How to Master Internal Hiring

Hiring externally has become second nature for many companies. A role opens, recruiters go to market, and weeks later, a stranger walks in. It works sometimes. Other times, the team waits, projects lose steam, and the newcomer struggles to fit. Meanwhile,...

Leadership & Employee Experience: The Impact of Executive Accountability on EX

Work is messy these days. People are balancing shifting hybrid routines, office return demands, and AI tools showing up faster than anyone can adapt. The pressure is clearest in places where leadership & employee experience aren’t pulling in the same...

Collaborate in Style With Jabra and Huddly’s Unified Meeting Room Tech

Can a company really claim a strong employee experience when everyone is lurking in a corner of the all-hands Zoom meeting screen? For corporate meetings especially, presentation and clarity is everything. And there are plenty of fiddly high-end audio and...

Performance Management as Employee Experience: Moving Beyond Reviews to Growth and Engagement

Performance reviews don’t have the best reputation. For a lot of people, performance management still means one awkward meeting a year, a form that disappears into HR’s system, and feedback that’s already out of date. It’s no surprise employees groan...

AI Pushes IT Out of the Shadows and Into the Driver’s Seat, Says Zendesk

For years, employees braced themselves before contacting IT, dreading long wait times, repetitive questions, and the chance their problem wouldn’t be solved quickly. Zendesk’s latest IT Report suggests those days may be numbered. Artificial intelligence is moving IT leaders into...

The Employee Onboarding Experience: Building ROI from Day One

The employee onboarding experience isn’t just a box to tick on day one. It’s when new hires start to judge whether the culture they heard about in interviews matches what they see in practice. If the experience falls flat, many...

Redesigning the Employee Offboarding Experience: From Exit to Advocacy

The employee offboarding experience is easy to overlook. Most companies have onboarding guides, training schedules, and welcome kits in place. But when someone leaves, the process is usually improvised. Only about a quarter of organisations have a proper exit process...