Category: Employee Experience

Redesigning the Employee Offboarding Experience: From Exit to Advocacy

The employee offboarding experience is easy to overlook. Most companies have onboarding guides, training schedules, and welcome kits in place. But when someone leaves, the process is usually improvised. Only about a quarter of organisations have a proper exit process...

91% of Gen Z Put Life on Hold Until They Earn Enough

Buying a first home, starting a family, or committing to other major milestones once marked the natural progression of early adulthood. Yet for Gen Z, those decisions increasingly come with a price tag attached. New findings from SurveyMonkey’s 2025 Workplace...

Employee Experience ROI: Calculating EX Business Impact

Talk to any finance leader right now and you’ll hear the same concern: people costs are climbing, while productivity gains are harder to see. The missing piece for many organisations is employee experience ROI, the ability to show, in numbers,...

Employee feedback systems: Building Your Employee Listening Strategy

Most people are familiar with traditional employee feedback systems. Once a year, an email lands with a link to the “big” employee survey. It takes half an hour, maybe more. You click through the questions, give some careful answers, and...

Employee Experience Metrics: What to Track for Better EX Measurement (and Why)

People don’t quit because of one bad day. They quit because the little frictions pile up, from slow tools, flat meetings, missing praise, and policies that make great work harder than it should be. You can feel the pain before...

Freshworks’ AI Handbook Shows the Impact of AI Service on the Employee Experience

Freshworks’ new ebook, “The CIO’s handbook for maximizing ROI and business impact of AI” is a free download helping leadership understand the value of the AI when it comes to IT service and improving the employee experience. Offering to...

Workers Now Value Control Over When They Work More Than Where

The long-running debate about where employees should work may finally be giving way to a new conversation: when work gets done. According to Owl Labs’ newly released 2025 State of Hybrid Work Report, schedule flexibility has become the defining workplace...

Employee Net Promoter Score (eNPS): Definition and Best Practices

Retaining talent has never been tougher. Right now, 74% of employers say they’re struggling to hire, and nearly two-thirds of SMEs admitted they were finding it hard to keep staff. Skill shortages are just part of the problem. The real...

Employee Experience Analytics: From People Data to Business Impact

If your teams feel slower than they used to be, you’re not imagining it. A recent survey found that 64% of employees feel disengaged at work, with many calling out poor onboarding, thin manager support, and unclear expectations. On top of...

Career Development and Employee Experience: The New Differentiator in Talent Retention

People don’t leave jobs on a whim. More often than you’d think, they leave because they can’t see a future. That’s why career development & employee experience now sit at the centre of retention. There’s proof that professional development matters. LinkedIn...