Category: Employee Experience

Only 25% of businesses ready to comply with the European Accessibility Act

While some businesses continue to roll back their DEI initiatives, the new provisions of the European Accessibility Act aren’t going anywhere soon. New data from enterprise CMS company Storyblok identifies that only 25% of European businesses are fully prepared to...

Cisco unveils agentic AI solutions for Webex and Contact Center

Cisco is ramping up its agentic AI offering with features to improve the customer and employee experience for businesses through its Webex collaboration services.Webex AI Agent is a new product launching at the end of March. It will improve customer...

Phenom and Deloitte partner to enhance workforce transformation with AI

Phenom has announced a strategic alliance with Deloitte, bringing together Phenom’s intelligent talent experience platform and Deloitte’s deep expertise in human capital strategy. By joining forces, the two organisations aim to help streamline talent acquisition and management, allowing enterprises to...

Office ‘hotelification’ can support the RTO drive

In the early days of the tech startup era, all sorts of gimmicks were used to tempt talent to join booming companies. In-house coffee bars, gaming and activity rooms, chillout zones and other ideas were tried as lures to out-do...

Poor UK jobs outlook as Employment Rights Bill hits

The employment situation in the UK continues to take a depressing turn, with hiring delayed as tax rises and other pressures loom.ManpowerGroup’s latest quarterly Employment Outlook Survey (MEOS), a key economic indicator for the Bank of England and UK government,...

68% of U.S. workers are drowning in mundane tasks

A new survey from Eagle Hill Consulting reveals that 68% of U.S. workers feel trapped in a cycle of low-value, mind-numbing tasks. While companies tout their commitment to operational efficiency, it seems employees are drowning in inefficiency, and they have...

Top 5 niche skill requirements in a CX or support role

In the world of creative or knowledge-based job descriptions, there can be the odd demand that stands out or seems overly niche. But when it comes to customer experience or support, things can take a turn for the unusual and...

It’s time to reconsider common beliefs about imposter syndrome

Imposter syndrome has long been portrayed as a phenomenon predominantly affecting women, but new insights are challenging that narrative. A recent survey from Right Management reveals that 55% of Gen-Z employees are wrestling with the feeling that they don’t deserve...

Hybrid work: Trends and insights from business leaders

A recent survey by Gallop Executive of over 50 engaged business leaders at director level in the customer space has provided valuable insights into current workplace models.The results indicate that only 12% of businesses operate on a fully remote basis,...

Simplify Meetings with User-Friendly AV Control Systems

Managing meetings can be challenging without the right technology in place. A user-friendly AV control system makes meetings seamless and efficient. It integrates multiple devices and enables smooth operation and improved collaboration.The right AV system helps you adjust lighting, manage...