Category: Employee Experience

Can a 4-day week create a better employee experience?

The world of work is a dynamic environment, where a recent focus on flexibility has turned the topics of employee engagement and attendance into politically charged issues. Implementing a 4-day week doesn’t just affect the business, its workers, and partner...

New updates from 8×8 to sweep customer frustration

Customer experience solutions vendor 8×8 has launched new enhancements to its CX platform, helping organisations boost operational efficiency and elevate customer interactions.Key updates include expanded 8×8 Secure Pay capabilities, enabling seamless payments via SMS and email, and an upgraded...

Deskless workers feel ignored because companies fumble communication

Businesses may claim to prioritise their workforce, but a new survey suggests millions of employees are being left out of the conversation. Firstup’s latest Deskless Communication Survey reveals a major disconnect between organisations and their frontline staff, those who aren’t...

European enterprises are betting on GenAI for automation

As many as 85% of enterprises are either exploring or actively deploying GenAI to enhance automation, and European businesses are at the forefront of this shift. The latest ISG report highlights how GenAI and agentic AI are reshaping industries, streamlining...

UK employees work 215 hours of unpaid overtime each year

UK professionals are logging an average of 215.8 hours of unpaid overtime annually, with 42% receiving no compensation for their extra work. According to new research by HiBob, this equates to £4,022 worth of unpaid labour per employee, based on...

Support teams are embracing AI—are you?

The latest report by Intercom highlights that in the past year, 76% of support teams have invested in AI for customer service—a sharp increase from 56% in 2023. This surge in adoption highlights a rapid shift as teams realize that...

Over 60% trust machines for critical decisions in the workplace

According to a recent CIPD survey of over 2,000 respondents, as many as 63% of professionals are open to trusting artificial intelligence (AI) to make significant workplace decisions. However, 35% remain wary, favouring human intelligence over AI regarding important workplace...

Beverage company modernises HR with 3CLogic’s AI solution

A global alcoholic beverage company is updating its human resources operations by adopting 3CLogic’s AI-powered contact centre solution integrated with ServiceNow’s HR Service Delivery (HRSD). This setup aims to streamline processes and improve employee interactions.Known for its iconic distilleries and...

One week of Trump: The death of DEI is much misreported

New White House occupant Donald Trump is off to a busy start. He appealed to his voluble base by launching a much-expected war on woke, jousting with Mexico, tarrifying (sic) Columbia and creating other threats to the global business landscape....

HR leaders explore generative AI to boost productivity and efficiency

A recent Gartner survey of 105 HR leaders highlighted the growing interest in generative AI within human resources, though widespread adoption remains in its early stages. The findings reveal that only 5% of HR leaders have fully implemented generative AI...