Category: Employee Experience

The future of leadership: mastering data, agility, and customer centricity

In an era of economic uncertainty, leaders who consistently drive sustainable growth exhibit two key qualities: boldness and tenacity. According to Nicolas Maechler, senior partner at McKinsey & Company, these leaders “push the envelope and stay the course,” even when...

Prudential and Workday expand partnership to personalise employee benefits with AI

Prudential Financial is deepening its partnership with HR platform Workday in a bid to shake up employee benefits with AI. The expanded collaboration brings Prudential’s Group Insurance business into Workday Wellness, a platform that promises to personalise benefits programmes and...

The gender equality perception gap: what men don’t see

Workplace gender equality remains an ongoing challenge, yet many men think they have already achieved it. HiBob’s latest Women in the Workplace report reveals that 76% of working men believe employers pay men and women equally. However, the reality is...

Is the 9-to-5 model dead? UK workers are fighting for flexibility

A growing number of UK employees struggle with burnout, and a lack of workplace flexibility is a key factor. A recent study by CV Genius, which surveyed 1,000 full-time workers, revealed that three in ten employees blame rigid work arrangements...

Carrot or stick? Luring workers back for RTO

Recently, we’ve witnessed daily tales of workers ordered back to their office in the ongoing RTO saga. Boorish leaders are stomping their feet, demanding workers get bums on seats. With many workers happy enjoying the comforts of home, this creates...

goHappy’s new tools tackle frontline communication chaos

HR and operations managers trying to keep frontline employees engaged often face two major hurdles: crafting effective communication and making sense of employee feedback. goHappy, an app-free engagement platform, has introduced new AI-powered capabilities designed to streamline both.The AI-driven enhancements...

Warehouses face urgent need for automation to meet demand

The warehouse industry is undergoing a major transformation, with 63% of warehouse leaders planning to implement AI and augmented reality (AR) technologies within the next five years. According to a study by Zebra Technologies, 64% intend to increase their investments...

One-third of UK employers to cut pay rises in 2025 amid rising employment costs

A recent survey by Towers Watson reveals that a third of UK employers plan to scale back pay rises in 2025, citing rising employment costs following last year’s budget changes. The National Insurance Pulse Survey showed that salary budgets fell...

Office workers are leaking sensitive data into AI. And they don’t even care

Your company’s secrets might already be in the hands of AI, thanks to your own employees. A new survey from TELUS Digital has revealed a shocking truth: more than half of enterprise workers who use generative AI are entering sensitive...

GoTo enhances contact centres with AI-driven quality management

GoTo has introduced AI Quality Management for its GoTo Connect Contact Centre—the latest tool that leverages generative AI to automate reporting and analysis. This solution transforms how businesses train and coach their customer service teams by delivering instant, actionable insights.“With...