Tag: employee experience

The latest cx news

Navigating uncertainty: job cuts, pregnancy discrimination, and airline industry shifts

Thousands of women lose jobs due to pregnancy discrimination New research by Pregnant Then Screwed and Women In Data reveals that up to 74,000 women lose their jobs annually due to pregnancy or maternity leave, a rise from 54,000 a decade...

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goHappy’s new tools tackle frontline communication chaos

HR and operations managers trying to keep frontline employees engaged often face two major hurdles: crafting effective communication and making sense of employee feedback. goHappy, an app-free engagement platform, has introduced new AI-powered capabilities designed to streamline both.The AI-driven enhancements...

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From Stansted to New York: Sally Alington builds a CX powerhouse

The year has barely begun and Ethos Farm, the CX consultancy founded by Sally Alington, has already opened an office in Mexico, upgraded its technology offering and closed a major deal in Saudi Arabia. But those who’ve met the ebullient CEO...

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One-third of UK employers to cut pay rises in 2025 amid rising employment costs

One-third of UK employers to cut pay rises in 2025 amid rising employment costs

A recent survey by Towers Watson reveals that a third of UK employers plan to scale back pay rises in 2025, citing rising employment costs following last year’s budget changes. The National Insurance Pulse Survey showed that salary budgets fell...

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Office workers are leaking sensitive data into AI. And they don’t even care

Your company’s secrets might already be in the hands of AI, thanks to your own employees. A new survey from TELUS Digital has revealed a shocking truth: more than half of enterprise workers who use generative AI are entering sensitive...

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employee recognition

Workhuman bets on AI for employee recognition

Employee recognition platform Workhuman is introducing artificial intelligence into employee recognition, aiming to make appreciation a more structured and measurable part of workplace culture. The company’s latest platform update brings AI-powered tools designed to refine how employees give and receive...

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Why AI is staffing’s secret weapon

The staffing industry is undergoing a dramatic shift, and firms that have embraced AI are reaping the benefits. According to Bullhorn’s GRID 2025 Industry Trends Report, recruitment companies using AI were twice as likely to see revenue growth in 2024...

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Hospitality industry braces for job cuts amid tax hike

Hospitality industry braces for job cuts amid tax hike

A significant number of hospitality businesses are preparing to cut jobs in response to an upcoming increase in employer National Insurance contributions, which will take effect in April.A recent survey by the British Beer and Pub Association, the British Institute...

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Are we in the office space crisis?

Despite all the talk of hybrid work, office layouts are still clinging to a bygone era. VergeSense’s latest 2025 Workplace Occupancy & Utilisation Index, the world’s largest dataset on office space usage, reveals that companies are struggling to adapt their...

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Frustrated female manager leaning on table, overwhelmed by marketing strategy preparation on computer. Asian businesswoman holds forehead in hands at desk, experiencing a headache in modern workspace.

Companies splurge on the wrong tools while workers struggle, new report reveals

New research reveals a shocking disconnect between corporate tech spending and what employees actually need, putting productivity and morale on the line.Companies are pouring money into technology, but according to Diversified’s latest survey, they’re failing to invest in the tools...

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